Joshua Chacón

Quality Analyst with over 2 years of professional experience in data-intensive environments.

Background in auditing processes, tracking KPIs, and ensuring rigorous alignment with project specifications. Currently pursuing a B.S. in Software Engineering and a Technical Degree in Data Analytics combining operational excellence with technical skills in Database Management to solve complex business challenges.

Quality Analyst at BMA Group (Amazon Prime Air Vendor) (2023-07 – 2025-12)

• Quality Assurance & Compliance: Validated datasets for drone deployment, maintaining 100% accuracy through rigorous Data Audits verification.
• Standard Operating Procedures (SOP): Enforced and updated internal guidelines through quality audits, identifying process gaps and managing risk escalations.
• Performance Metrics & Reporting: Tracked KPIs, accuracy levels, and productivity metrics, delivering reports to stakeholders to drive operational improvement.
• Training & Mentorship: Led onboarding sessions and provided technical support for new hires, ensuring a smooth transition and consistent quality across the team.
• Root Cause Analysis: Investigated recurring data discrepancies to implement corrective actions, reducing operational errors and streamlining internal Data Workflows.
• Cross-functional Collaboration: Partnered with Data Scientists and Engineers to improve internal annotation platforms and feedback loops.

Customer Service Representative at Cultivar HR (2026-04 – 2026-07)

• Handled inbound and outbound calls for New York municipal vehicle compliance programs, assisting citizens with booted vehicle resolution and outstanding fee inquiries.
• Guided callers through online payment portals and accepted direct payments for lost, stolen, or damaged equipment, ensuring strict compliance with billing procedures.
• De-escalated high-stress situations by explaining legal enforcement processes, court judgment details, and payment options clearly and professionally.
• Directed customers to relevant municipal facilities, including NYC Department of Finance service centers and authorized drop-off locations for equipment return.

B.S. in Software Engineering – UNED (2028)

Technical Degree in Data Analytics – Universidad CENFOTEC (2027)

Course in AWS Cloud Solutions Development I – Universidad CENFOTEC

High School Diploma – Instituto Superior Julio Acosta García

Certificate in Word Processing – Instituto Nacional de Aprendizaje (INA)