Denis Rivera

Driving Uber and Didi - Self-employed

(2026-10)

Professional Billing Specialist - Tebra

(2025-06 - 2025-10)

• Assist physicians and professionals to complete the whole professional billing cycle, including the onboarding process (guide the administrator the create the professional and non professional profiles and adding their roles and admin rights, assist them to add and create schedule, appointment module, add and create the procedures codes, guide and tech them on how to create the PM software for the billers)
• Assist the callers on how to use the IA for appointments, how to record sessions and doing professional notes, assist them on how to prescribe both regular and controlled substances and the enrollment.
• Assist on the Insurance enrollment process including the enrollment status, and add the credentials to the system and add the new insurance information and policies to do the billing process and verify all steps and error with the clearing houses to collect and process payment. Assist caller in the self enrollment websites and verify status and missing information or errors.

Patient Financial Specialist 2, Hospital and Professional billing - Health Prime Costa Rica

(2024-05 - 2025-05)

Hospital and Professional billing for patients and doctors, Insurance claims and payment information. Patient and Insurance Refunds. Attorney's requests (Liens, Bankruptcies, collections and bill breakdowns). Send and recall bill to collections. Get the Insurance EOBs, Insurances reviews and follow ups. Process patient payment thru with cards and checks.

Credit Supervisor for United Rentals Account - Teleperformance

(2023-09-14 - 2024-04-15)

Leader of a 15 agents' team to create strategies to collect money from customer on delinquency to get their account on good standing. Analyze when to send clients to collections, lien reviews and approvals. Apply unapplied payments according AR procedures. Close and suspend accounts.

Tech Support Escalation Team Coordinator - Bissell Vacuum Co.

(2022-01 - 2023-02)

In charge of escalations calls from Bissell Customers regarding technical issues, warranties, replacements, refunds, product complaints and new products.

• Takes all the escalation calls when customers request supervisor or manager to make decisions and or complaints.
• Provided Support to agents based at Panama City thru Teams and Internal Communication tools and address all internal issues regarding products and campaigns.

Liquor Store Administration - Family Business

(2019-01 - 2022-01)

Technical Support Agent level 2 - Experian Costa Rica

(2015-11 - 2018-12)

Provide support to Experian Corporate Clients with issues connecting to the company servers thru internet or over net connect (customized software) and Apps.

• Provided solutions to all customers issues and or explain caller how to use the tools correctly.
• Educate caller in all Experian Products and policies.

Technical support agent - Convergys Costa Rica

(2014-10 - 2015-11)

Providing support to Verizon Customers based on the Triple Play Service (Fios) Fiber optic. The support consists on provide solutions and diagnostic possible trouble causes affecting the service and giving them the correct costumer solution to callers.

Running Family Businesses. Liquor Store, Supermarket and Bar & Rest - Family Businesses

(2009-02 - 2014-10)

DSL Service Desk Supervisor (AT&T account) - Fujitsu Consulting Costa Rica

(2006-06 - 2007-07)

Keep a high-level performance of a 15 agents team getting all the contract metrics such as quality, repeat rate, efficiency, average handle time, total handle time; keep a low absenteeism rate and good discipline at the work place.

• Perform the payroll and assistance to a Daily Performance Review meeting.

DSL Service Shepherding Supervisor (AT&T) - Fujitsu Consulting Costa Rica

(2007-07 - 2009-01)

Keep a high-level performance of a 15 agents team getting all the contract metrics such as quality, repeat rate, efficiency, average handle time, total handle time; keep a low absenteeism rate and good discipline at the work place.

• Perform the payroll and assistance to a Daily Performance Review Meeting.
• Perform the daily work strategy to get the percent tasks worked and percent tasks closed, assistance to the weekly performance review meeting with the client (AT&T Quality Manager and Operation Manager) checking all the contract metrics.
• Performance of the Mileage Program and updates (Incentive Program).
• Lead the account during the last months when the Operation Manager got a new account and report to him and the site director on the account´s performance.

Operation Manager - Grey Hound Courier Office - Kelowna, BC, Canada

(2004-04 - 2006)

This office handles over 5000 packages on a weekly basis and the operation´s manager controls all deliveries process such as daily guides report, transportation, all shipping process and clerks at the service desk, billing process, lost and found packages and follow up.

• Perform a weekly report to the main office at Vancouver.
• Meet the goals and office´s budget.

Latin America Tourism Advisor - Grey Line Tours Office - Vancouver, BC, Canada

(2003-06 - 2004-04)

Gray Line Tours Canada Opened a position to get more tourists from Latin America and the main role of the Latin America Tourism Advisor was creating an easy point of contact with all the Gray Line offices at Latin America in order to get more business and increase the number of travelers. The advisor´s skills required a great knowledge of both cultures and languages. The project was closed due to financial problem. Then I was transfer to Gray Hound Courier office at Kelowna City.

Sales Manager - Gray Line Tours - San Jose, Costa Rica

(1997-01 - 2003-05)

Starting as an operation´s chief in charge of the reservation and operation departments controlling all the land transportation on 1997 I was promoted to Sales Manager at September of 1998.

• Responsible to keep an excellent business relation with all the existing clients and create new business thru visits the new customers´ offices at different countries such as USA, Canada, Mexico, Panama, Argentina, Colombia and others.
• Assisted to the different tourism events such as International and local tourism´s fairs.
• On 2003, I traveled to Canada to be part of the gray line team.

Elementary School - Escuela Ezequiel Morales

High School - Colegio de Santa Ana and Liceo Nocturno Ciudad Colon

Dibujo de Arquitectura - Instituto Tecnológico de Cartago