Diego Monge

I consider myself a curious person who likes to work in a team to give ideas and opinions, someone who is always looking to contribute; Besides, all the time I try to acquire new skills and knowledge because I consider everything that is learned as useful in the future.

TEAM LEAD | UCB | 02/2023 - CURRENTLY · In this role I have to manage a team and provide support for optimization of team work tasks, I do have to display duties such as assigning tasks, providing training, preparing reports, QA.

DENIAL AGENT | UCB | 11/2021 - 01/2023 · For this position, I contact medical offices, doctors, etc. In order to notify when a medical case has been denied and what action can we take in order to overturn this decision, I have to provide support, alternatives, and efficient ways to obtain an approval on the medical case.

ORM AGENT | UCB | 11/2020 - 10/2021 · In this area, I do follow up for medical cases in order to check the current status on the case with the insurance, I have to verify if there is any additional information needed, or if there is any way to obtain the approval faster for the medical cases.

NATIONAL TECHNICAL UNIVERSITY | 2019 - IN PROCESS | SOFTWARE ENGINEER

NATIONAL TECHNICAL UNIVERSITY | 2022 - 2023 | PORTUGESE

INA | 2019 - 2020 | ENGLISH

CPT SAN RAFAEL, ALAJUELA | 2015 - 2017 | TECHNICIAN IN ADMINISTRATION LOGISTICS AND DISTRIBUTION | HIGH SCHOOL DEGREE