Steven Hernandez
Insurance Verification Trainer
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Sobre mí
Organized, proactive and reliable professional with 4+ years of experience known for providing a successful resolutions for issues improving customer and corporate experience.
A natural leader capable of take action plans whenever is necessary and willing to take on added responsibilities to reach organization and career goals.
Always looking for new challenges to continue growing and learning.
Experiencia
Company
SMILE DIRECT CLUB
Revenue Cycle Management Trainer (November 2020 - 2023
Creation of Training Material through MS Excel, Word, SharePoint, and PowerPoint.
Responsible for our Work Instructions/Job Aids update and creation.
Participated with Customer Care’s Insurance Cross-Trainings. Insurance Subject Matter Expert.
Accountable of training new team members (Online/On Site) and responsible for their performance review and providing Knowledgebase refreshers.
Learning & Development Voiceover participation.
Educación
High School Bachelor’s degree,
Liceo Braulio Carrillo Colina
MS Excel Course
(Beginner), Business Consulting Academy.
LANGUAGES
Poder e Influencia Positivos
Assertive Communication Workshop, Manager’s ToolBox Costa Rica.
