Diego Solano

Advanced Industrial Engineering student with more than three years of combined experience across customer service, operations, inventory control, sales, and manufacturing quality support. Strong academic preparation in process analysis and improvement, operations research, statistical quality control, production planning, cost accounting, and engineering economics. Proficient in Excel, Power BI, SQL, and ERP/CRM systems, with an analytical, disciplined, compliance-oriented profile and a strong focus on continuous improvement.

Quality Analyst Intern at Medigray Inversiones Oridama S.A. (2025-07 – 2025-12)

• Executed quality control activities for packaging materials and containers in compliance with internal standards, established procedures, and the Central American Technical Regulation on Good Manufacturing Practices for the Pharmaceutical Industry.
• Conducted dimensional and volumetric inspections using measuring instruments to verify product consistency, container capacity, and conformity with required specifications.
• Managed raw material labeling and identification processes, strengthening material traceability and document control within the area.
• Administered retained sample inventory, ensuring material availability and readiness for audits and quality reviews.

Sales and Operations Support at Soda La Ventana (2018-10 – 2020-12)

• Managed operational activities related to customer service, supplier receiving, hygiene controls, and storage organization.
• Prepared monthly sales reports and administered operational documentation and electronic invoicing records.
• Performed physical inventory counts, combined results, and managed stock discrepancies.
• Advised customers according to their needs, contributing to the achievement of monthly sales targets.

Bachelor's degree in Industrial Engineering – Universidad Latina de Costa Rica (2020)

Secondary education – Liceo Experimental Bilingüe de Turrialba (2019)