Edder Ortiz

My Name is Edder Ortiz throughout my professional career I have been working with people and I understand what this means, I started by selling insurance where I learned to identify what a “need” is and how we need to create them while I started to get deeper in the business I had to manage a Cloud Solution entirely, provide support for very complex and specific products and training our customers to make sure they take 100% of the advantages to keep satisfaction to. On all this path I learned to engage with customers and be trusted to create a balanced and positive environment and relationship with customers and work peers, I learned to listen to their needs and frustrations to manage them and protect their interests properly, I learned to drive the customer needs to find the proper service and keep them safe while they invest and see the benefits of our business that help me to do up or cross sales when the context justifies it, I learn to avoid churn and retain happy customers, so I will say that experience and positive attitude towards customers is one of the main skills I can offer, more punctual skills you can find them in my CV

To summarize my career experience it showcases a transition from frontline customer support roles to more specialized positions focusing on cloud services and high-level support management. I experience highlights and the ability to handle complex technical issues, manage customer relationships effectively, and drive overall support experiences and projects for clients.

• Universidad de Costa Rica - Costa Rica Social Anthropology Bachelor’s degree
• Universidad de las Ciencias y el Arte de Costa Rica – Costa Rica Publicity & Design currently in course
• VMware Certified Professional - Data Center Virtualization 2024 (VCP)
• Customer Success Manager: Fundamentals to your CSM Career.
• Scrum Master y Product Owner Certificación In Course.