Eder Batista

Measurement | Report Senior Analyst

Talento

San José, San JoséMiembro desde 11 de abril de 2025

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Sobre mí

-Moved to a Reporting/BI role over 4 years ago and started handling all location, delivery of Metrics and key KPIs

-Prepared and presented end to end studies and analyses for various projects, driving implementation such as throughput

Baselining, SLA KPIs implementation, and Utilization initial study for all Locations

-Developed and maintained agent and management level dashboards to help analyze, view and study metrics in real time,

providing visibility to employees on their performance and leads on their KPIs and deliverables

-Presented various analysis to stakeholders and worked with multiple locations on several Global Project implementations

Experiencia

An enthusiast, structured and analytical person.

A professional with experience in multiple areas including over 6 years of experience in Human

Resources (Travel & Reimbursement -E2E expert in Concur System-, Relocation, Internal

Audits, Payroll and Data Analysis). A believer in responsibility, communication and getting the job done through hard work and overcoming obstacles. With 4 years of hands on experience in the Business Intelligence environment and over 10 years of client relationship building,

Stakeholder Management, people management and technical development experience.

Strategic thinking and a problem solving mindset have helped me navigate challenges both personally and professionally. My strengths include being an Learner, Achiever,

Analytical, Faithful believer in the search for innovation and the continuous challenge to improve every day- Green Belt Lean Six Sigma-

Looker 4yrs, Tableau 1 yrs- Google App script,

Google Data Studio 1yr- Data and Analytics specialist- People and team management -

Automation and process optimization -Client relationship building