Esteban González Rojas

Experienced IT Support and Customer Service Professional | Level 2 & 3 IT Support SME | UXUI Designer | Top Knowledge Base Contributor | AI Automation Project Leader | Seeking Office365 Team Involvement

Passionate about delivering top-tier IT support and exceptional customer service for 7 years, across diverse industries. Proven track record in addressing technical issues, providing user-centric designs, and enhancing support efficiency. Recognized SME in Level 2 & 3 IT Support, contributing valuable insights to the knowledge base.

Proficient in UXUI design, problem-solving, and multilingual communication. Led an AI automation project for ServiceNow, further enhancing service quality and efficiency.

Esteban González Rojas

Costa Rica |

Objective

Results-driven IT Support and Customer Service professional with 7 years of experience in roles ranging from Customer Service and Technical Support to UXUI design. Seeking opportunities to leverage expertise in IT Support and contribute as a Level 2 and 3 IT Support SME and Knowledge Base Top Contributor, with a partial role in Office365 Team.

Experience

Customer Service and Technical Support

• Sykes | Convergys | CSS Corp | Amazon | Equifax | Collections
• Provided exceptional customer service and technical support to diverse clientele, addressing inquiries, troubleshooting technical issues, and resolving complaints.
• Developed strong communication skills and a customer-centric approach to problem-solving.
• Garnered deep understanding of customer needs and preferences, enhancing overall service quality.

UXUI Designer (Google, Ireland)

• Designed user interfaces and experiences for digital products, ensuring user-friendliness and aesthetic appeal.
• Collaborated with cross-functional teams to translate user requirements into visually appealing and functional designs.
• Employed design software to create wireframes, prototypes, and mockups.
• Contributed to the enhancement of product usability and overall user satisfaction.

IT Support SME and Knowledge Base Top Contributor (DXC Technologies, Costa Rica)

• Excelled as a Level 2 and 3 IT Support Subject Matter Expert, providing technical guidance and expertise to resolve complex issues.
• Recognized as a top contributor to the company's knowledge base, sharing insights and solutions to improve support efficiency.
• Collaborated with team members to continuously improve processes and procedures, resulting in increased customer satisfaction.

Education

GED

Nuestra Señora de Lourdes

Santo Domingo, Heredia

2015

Skills

• IT Support and Troubleshooting
• Customer Service Excellence
• Technical Issue Resolution
• UXUI Design and Prototyping
• Problem-Solving and Critical Thinking
• Knowledge Base Management
• Communication and Interpersonal Skills

Languages

• Fluent in English, Spanish:

Available upon request.

Cursando Ingenieria en sistemas.