Faisy Espinoza

IT Technician with experience in multi-channel corporate support, network administration, and incident management in enterprise environments. Specialized in hardware troubleshooting, VPN connectivity, Cisco routing, and assisting both internal users and external clients. Recognized for reducing response times, ensuring operational continuity, and maintaining service-oriented, assertive communication.

IT Support Technician at Rena Ware (2025-10 – 2026-05)

• Provided specialized technical support to over 45 internal users across different departments and to external clients, guaranteeing a high First Contact Resolution (FCR) rate.
• Managed VPN connections, access policies, and network connectivity, ensuring operational stability under strict company standards.
• Handled user account administration and permissions within internal platforms, in addition to coordinating the deployment, configuration, and preventive/corrective maintenance of workstations for personnel.
• Executed queries and basic maintenance in MySQL databases to resolve reporting and system incidents.

Technical High School Diploma in Web Development IT – Colegio Técnico Profesional (CTP) de Aserrí