Federico Rivera

Seasoned Financial Systems and Treasury Analyst with over 15 years of extensive expertise in managing global cash operations and driving operational excellence through process improvements and system enhancements. Strategic thinker leveraging financial acumen and technical proficiency to streamline cash positioning, liquidity management, foreign currency transactions, and regulatory compliance. Adept at overseeing relationships with banking partners and managing corporate systems as a system administrator.

Versatile collaborator across functions, skilled in developing and leading high-performing teams to achieve organizational objectives.

FINANCIAL SYSTEMS ANALYST

Western Union - Santa Ana, Costa Rica | August 2018 - Present

• Administer corporate treasury systems, serving thousands of customers, accomplishing 1000+ configurations, and maintaining support relationships with 100+ banks
• Reduced processing times by 23% and increased customer satisfaction among Western Union employees
• Spearhead cross-functional collaboration and develop innovative solutions to resolve operational challenges
• Architect system upgrades, curate training modules, and refine services to boost productivity
• Pioneered process automation frameworks, significantly streamlining bank file transfer processes
• Tools/systems used > Python, SWIFT, TMS, Servers, Automate, SFTP, Cloud, AWS, Salesforce, SAP, Service Now, Teams, ZOOM, Jira, Wrike, Office, Lucid.

FRAUD ANALYST

Western Union - Santa Ana, Costa Rica | July 2016 – July 2018

• Excelled in conducting fraud analysis and risk management on Western Union's digital channels, successfully thwarting fraudsters around the globe
• Monitored real-time transactions and optimized team performance
• Provided comprehensive statistical reporting to executive leadership
• Spearheaded the development and implementation of new SOPs, reducing DRT transaction processing times by 18% and establishing a new operational standard

RENTAL PROPERTY BUSINESS ADMINISTRATOR

Family Business - San José, Costa Rica | June 2013 – June 2016

• Oversaw day-to-day operations for family-owned rental properties, including lease agreements, maintenance, and tenant relations
• Managed business finances, including rent collection, expense payments, budgeting, and profit reinvestment
• Ensured regulatory compliance with local landlord-tenant laws and housing regulations

HOME LOAN & TRUSTEE FINANCIAL ANALYST

Bank of America - San José, Costa Rica | April 2010 – May 2013

• Facilitated loan modifications and foreclosure management, making data-driven decisions to provide optimal solutions for homeowners
• Championed process improvements, considerably reducing loan modification turnaround times
• Managed home condition control, coordinated inspections, and oversaw after-sale processes

SALESFORCE ADMINISTRATOR

Fujitsu - Heredia, Costa Rica | March 2008 – February 2010

• Directed technical support Tier 1, Tier 2and client training initiatives across chat, email, and GoToMeeting
• Served as trusted consultant, guiding customers in building and optimizing Salesforce solutions
• Instituted Salesforce

Education & Certifications

• Cyber Security Specialist (Pursuing, Expected 2025) - Universidad de las Ciencias y Tecnología
• MBA in Finance (Pursuing, Expected 2025) - Universidad Latina de Costa Rica
• Certified Treasury Professional (Pursuing, Expected Dec 2024)
• CS50 Harvard (2024)
• Green Belt Six Sigma (2023)
• Bachelor's degree (Licenciatura) in Finance (2021) - Universidad Latina de Costa Rica
• Salesforce.com Certified Administrator (2008)