Francela Vindas

Result-oriented professional with experience in multinational corporate environments, specializing in data management, sales support, and customer service through CRM and Oracle systems. Trained in Neuro-Linguistic Programming (NLP) and leadership, I apply assertive communication to drive sales persuasion and resolve complex conflicts in high-pressure settings. I combine an analytical mindset with a strong focus on achieving targets and ensuring client satisfaction.

Sales Executive & Client Relations at Motos AV (2024-12 – 2026-01)

Led the full sales cycle for motorcycles and maintenance service packages, managed international supply chain, and implemented client retention strategies.

• Full Sales Cycle: Led the reception, advisory, and closing of sales for motorcycles and comprehensive maintenance service packages.
• International Supply Management: Coordinated the logistics and procurement of specialized spare parts from abroad, optimizing delivery times and customer satisfaction.
• Client Retention & Follow-up: Implemented a post-sales tracking system to maintain constant communication with clients regarding vehicle status, ensuring a premium service experience.
• Strategic Cross-selling: Increased average ticket value by strategically offering oils, high-performance components, and specialized accessories during the intake process.

Analyst Intern Customer Service & Data Analyst at Emerson Costa Rica (2024-10 – 2024-11)

Managed direct customer interactions and data entry within CRM and Oracle systems, improved order processing accuracy, and ensured customer compliance.

• Managed direct customer interactions, ensuring efficient and accurate data entry within CRM and Oracle systems.
• Improved the accuracy of corporate order processing, significantly reducing errors in account management.
• Ensured full compliance with specific customer requirements through meticulous attention to detail, strengthening client retention.

Electromechanical Technician in Electromechanics – Colegio Técnico Don Bosco

High School Diploma – Colegio Técnico Don Bosco