Ingrid Berrocal Badilla

Highly responsible, analytical, and results-oriented professional with a strong track record in high-demand environments, strict quality standards compliance, and process optimization. Possesses hands-on technical knowledge in corporate management tools such as ServiceNow and SAP, combined with a B2 English level that enables fluent and effective communication. Proven ability to work efficiently under pressure, proactively solve problems, and collaborate within multidisciplinary teams.

Focused on making a strategic transition into a Service Desk Agent role at Fujitsu, leveraging strong customer service skills and ensuring rigorous adherence to Service Level Agreements (SLAs).

Manufacturing Operator - Boston Scientific

(2024-11)

• Collaborate effectively within multidisciplinary teams to achieve daily production metrics and goals under high efficiency standards.
• Perform meticulous visual inspections of final products, ensuring strict compliance with established technical specifications and quality controls.
• Identify, log, and report product defects or workflow inconsistencies in a timely manner to mitigate risks and ensure operational excellence.
• Participate actively in team meetings focused on continuous process improvement (Lean/Kaizen) and proactive problem-solving.

Manufacturing Operator / Team Lead - Smith & Nephew

(2016-07 - 2024-10)

• Led and provided comprehensive support to work teams focused on meeting critical daily production goals within a dynamic, regulated environment.
• Ensured absolute compliance with quality regulations and technical procedures defined by the organization.
• Monitored workflows, identified bottlenecks, and implemented immediate solutions to maintain operational continuity under pressure.
• Gained solid experience in quality assurance methodologies and internal process improvement projects.

Specialization - E-commerce Fundamentals and Digital Marketing

High School Diploma