Iván Alpizar

As an experienced customer service professional with a strong attention to detail and an investigative mindset, I am confident that I have the skills and abilities necessary to excel in this role. In addition, I have excellent written and verbal English skills that make me an effective communicator, able to convey information and coordinate with team members efficiently.

SUPERIOR CASINO

• Oversaw live chat and email customer support for four casino skins. Self-driven, handling all casino-related responsibilities such as verifying documents, helping with technical problems, and performing simple troubleshooting.
• Competent with deposit techniques and made sure that shift criteria were followed.

(March 2015 - September 30, 2016)

• Worked in Credit Card and fraud, Sales and marketing, DGS, and Dough Flow
• Processed deposits for customers online, and provided customer service in English and French

Silver Arrow

• Worked in Credit Card and fraud, Sales and marketing, DGS, and Dough Flow
• Processed deposits for customers online, and provided customer service in English and French

(August 2007 – 2010 November)

• Worked in Credit Card and fraud, Sales and marketing, DGS, and Dough Flow
• Managed deposits, payouts, credit cards, and problem-solving for English and Spanish-speaking customers

(August 2005 - 2007)

• Payroll Administrator at Forum Santana, San José, Costa Rica
• Acquired skills in payroll for the USA and developed accounting proficiency

 (January 2005 - July 2005)

• Payroll Administrator at Forum Santana, San José, Costa Rica
• Acquired skills in payroll for the USA and developed accounting proficiency

(May 2004 - December 2004)

• Payroll Administrator at Forum Santana, San José, Costa Rica
• Acquired skills in payroll for the USA and developed accounting proficiency

(January 2004 - May 2004)

• Assistant for Douglas Messney, Graphic Design in Vancouver B.C., Canada
• Created video animations for a Restaurant/Casino in Reno, Nevada, under the supervision of Douglas Messney (National Geographic photographer)

Universidad de las Américas (UAM)

• 2001 - 2002 Obtained a Bachelor's Degree in Public Design
• 1999: Theatre, Universidad Nacional (UNA)
• 1997 - 1998: Taller Nacional de Teatro (T.N.T)

Assisting elderly people in poor communities, working with teenage victims of drugs and violence

• 1994: Colegio IFEI, Santa Fé de Bogotá, Colombia