Javier Granados Rivera

Customer-focused professional with experience in tourism, hospitality, and international customer service. Strong communication skills, problem-solving ability, and a consistent focus on delivering excellent guest experiences in dynamic environments.

Sales & Customer Service - Máximo Nivel

(2022-01)

• Assisted international clients with services and bookings
• Managed inquiries and customer follow-ups
• Supported sales and client engagement
• Focused on customer experience

Customer Service Agent - SYKES

(2019-01 - 2020-12)

• Handled high-volume customer interactions
• Resolved issues efficiently
• Managed sensitive customer information

Front Desk & Tutor - Club Kamuk

(2017-01 - 2019-12)

• Provided front desk customer service
• Managed inquiries and communication
• Tutored students in English and Math

Cook - Hotel Sheraton / Restaurant Nikklas

(2015-01 - 2016-12)

• Worked in fast-paced hospitality environments
• Team collaboration under pressure

English Program - Máximo Nivel (2018-01)

Diploma - Culinary Arts - Politécnico Internacional (2015-12)

High School Diploma - Colegio Calasanz Hispanocostarricense (2009-12)