Josue Ramirez Gomez

Results-driven professional with experience in account management, sales operations, customer support, and pipeline coordination within multinational technology companies. Strong background in opportunity tracking, deal registration validation, partner coordination, and customer service. Currently expanding technical skills through Web Development and Cloud Computing studies.

Channel Account Manager at Lenovo (2022-04 – Present)

• Manage channel sales opportunities and pipeline follow-ups.
• Support Account Managers with deal execution and opportunity tracking.
• Validate accounts for Deal Registration.
• Coordinate with partners and internal stakeholders.

Sales Support Manager at Align Technology (2019-03 – 2022-03)

• Provided operational support to sales teams.
• Managed documentation and account follow-ups.
• Improved process efficiency and customer communication.

Customer Service Agent at Sykes (2018-12 – 2019-02)

• Handled customer inquiries via phone, chat, and email.
• Resolved issues while maintaining service KPIs.

Customer Service Agent at Amazon (2017-10 – 2018-11)

• Resolved account and order-related issues.
• Maintained customer satisfaction metrics.

Bachelor in Middle Education (2016)

English – INA (2015)

Web Development & Cloud Computing