Joe Rivera Castro

Self-motivated and highly reliable professional positioned to contribute high quality work ethics to any organization with creativity and enthusiasm. Recognized for good problem solving, organization, and management skills. Hard worker with experience in financial analysis, budgeting, and strategic planning. Bilingual Spanish with excellent interpersonal, written, and verbal communication skills.

Keiser University Follett Bookstore West Palm Beach, FL

Bookstore and Technology Manager 2019 - 2023

• Managed daily operations which include customer service, online and phone orders, inter-store transfers, and merchandising.
• In charge of all Keiser University Campuses technology areas including forecasting sales, managing inventory, providing customer service and shipping.
• Develop and maintain demand forecasts for multiple products, considering historical sales data, market trends, and input from sales and marketing teams.
• Monitor and analyze demand patterns, adjusting forecasts as needed to optimize inventory levels while meeting customer service goals.
• Modeled a new way to take online orders in a faster and efficient way, which allowed faster and more efficient service.
• Ensured the fulfillment of all student necessities for success in class by timely providing all required books and materials.
• Ability to find personalized solutions when unexpected situations arise. 
• Forecast and plan sales to have all the necessary materials for students as have the store prepared for fall/spring rush.

Assistant Coach for Esports 2021 - 2023

• Managed daily operations which include run practices and gameday operations.
• Ability to manage people and budget.
• Ability to do daily maintenance for computers to not have disruptions during practice and gamedays.
• Proven track record in successful recruiting, identifying top talent and building high-performing teams.

Junior Engineer / Lead Presenter 2016 - 2017

• Served as the Team Lead for the production team.
• Devised and implemented an innovative procedural approach, enhancing Philips' plant performance without requiring additional resources, thereby optimizing productivity.

EDUCATION

Keiser University Flagship Campus West Palm Beach, FL

Bachelor of Business Administration 05/2021

Master of Business Administration  05/2023

University of Costa Rica Costa Rica

Industrial Engineering Program 03/2014 - 02/2016

Completed 60 credits.