Mario Ballestero Murillo

Results-driven IT Service Delivery Manager with over 15 years of experience in IT operations and team leadership. Proven track record in managing service desk operations, infrastructure, and implementing IT standards across multiple locations. Demonstrated expertise in stakeholder management, service level agreement compliance, and driving operational excellence through process optimization.

Bilingual professional skilled in leading cross-functional teams and managing complex IT environments while maintaining high service availability and customer satisfaction.

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