Julio Abarca Solano

Bilingual professional with a background in English and Business Management, with experience in customer service, sales, and the hospitality industry. I stand out for my leadership, problem-solving skills, teamwork, and effective communication. I possess solid experience in personalized service, conflict management, administrative support, and operational management. Results oriented, with a focus on excellence, efficiency, and continuous improvement within the business environment.

Sales Agent - Jk Group - Alajuela, Costa Rica

(2019-01 - 2020-12)

• Sales management and achievement of commercial goals. Development of strategies for acquiring new clients.
• Direct customer service and consulting.
• Management of office tools for sales control.

Reception Department - Hotel Fiesta Resort - Puntarenas

(2024-01 - 2025-12)

• Administrative support and coordination with other departments.
• Personalized service for national and international guests.
• Management of hotel system and cash closing. Resolution of inquiries and operational situations. Constant communication in English with foreign clients.
• Commended by supervisors and the work team for excellence in customer service, operational responsibility, and positive contribution to the work environment. Assistant to the Sports Coordinator at the University of Costa Rica, Pacific Campus, collaborating in the organization of sports activities and institutional logistical support.

Bachelor's Degree - English with Training in Business Management - University of Costa Rica (2020-01 - 2025-12)

English Executive for Services - National Learning Institute (2018-01 - 2019-12)

Office Applications Operator - National Learning Institute (2018-02 - 2018-08)