IT Project Manager and Senior Consultant at Kaiser Permanente Costa Rica (2023-05 – Present)
Served as Disciplined Scrum Master leading projects related to reporting products, enhancing and automating data gathering processes. Mapped out processes for vendor access support and implemented good practices in process enhancement.
- Led projects related to reporting products, enhancing and automating data gathering processes.
- Facilitated Scrum meetings (daily stand-ups, sprint planning, reviews, and retrospectives) to ensure team alignment and efficient project delivery.
- Worked closely with product owners to refine backlogs and prioritize features based on business value and technical feasibility.
- Analyzed and documented existing processes related to Vendor Access Support, identifying inefficiencies and areas for improvement.
- Enhanced the process by introducing automation and streamlining steps to reduce manual intervention and improve turnaround time.
- Updated job-aids and documentation, applying best practices in quality management to ensure clarity and ease of use for both new and existing team members.
- Applied industry-standard quality practices to the enhancement of processes, focusing on reducing errors and improving overall process efficiency.
- Engaged with cross-functional teams to ensure that process changes were well communicated and integrated into daily operations.
- Monitored the impact of process changes on performance metrics, making further adjustments as necessary to achieve optimal results.
Project Manager and Data Analyst at PROCOMER Costa Rica (2018-06 – 2023-05)
- Performed data transfer between different heterogeneous systems as part of data migration.
- Developed and implemented reporting, analytics and data visualization solutions with Power Bi.
- Conduct follow-up studies to verify standards and Business Process Improvement Opportunities for the linkages and exports department.
- Design and execute DMAIC projects over Process Improvement Opportunities.
- Project development, project planning, project monitoring/controls, and risk management for Costa Rica's local suppliers' development program.
- Value Stream Mapping of the linkages department.
- Responsible for identifying and implementing process improvements, as well as gathering business and user requirements in support of the implementation and ongoing maintenance of CRM.
- Creating FMEA, RACI Charts, Control Charts, Process Maps, SIPOCs, Fish Bone Diagrams.
- Established strategy dashboards and charts informing and compiling multiple strategies, market and user insights, improving data visibility by +50%.
Project Management Specialist at Tata Consultancy Services (Medtronic) Costa Rica (2021-01 – 2022-01)
- Responsible for planning and execution of projects supporting the product transfer strategy to Costa Rica of spinal implants.
- Accountable for project development, project planning, project monitoring and controls, and risk management to ensure delivery of synergy commitments within defined success criteria.
- Support development of regulatory and validation strategy for related projects.
- Manage cross functional teams with responsibility for project development, planning, execution, project controls and risk management across multiple projects.
- Actively manage projects to ensure alignment with project objectives and deliverables.
- Act as change control owner for projects.
- Track and report project activities, status, and exceptions.
- Work with quality, procurement, supply chain to organize and develop key vendor relationships that meet all business requirements.
Principal Project Engineer at Spectrum Plastics Group Costa Rica (2017-06 – 2018-06)
Managed New Product Development projects from conceptual phase into Mass Production. Worked with product management to formulate plans for Product Development, workforce requirements, budget, business cases, timing and commercialization requirements.
- Manage New Product Development projects from conceptual phase into Mass Production.
- Work with product Management to formulate plans for Product Development, workforce requirements, budget, business cases, timing and commercialization requirements.
- Develop project timelines based on Product Development Process identifying key Milestones and Checkpoints.
- Lead cross-functional team meetings, critical strategic activities and document/communicate results.
- Direct and coordinate project activities to ensure that project progress is on schedule.
- Continuous Improvement and management of New Product Development Launches.
Research And Development Engineer at Hospira a Pfizer Company Costa Rica (2016-04 – 2017-06)
Supported PMO programs as PM and led planning and/or implementation of projects. Facilitated the definition of project missions, goals, tasks, and resource requirements. Provided product development support and technical knowledge.
- Support PMO programs as PM.
- Lead planning and/or implementation of projects.
- Facilitate the definition of project missions, goals, tasks, and resource requirements.
- Resolve or assist in the resolution of conflicts within and between projects or functional areas.
- Develop methods to monitor project or area progress and provide corrective supervision if necessary.
- Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management.
- Support by providing sound Consumable product technical knowledge in order to guide product support engineers to lead verification activities for on market changes.
- Provide technical support for production and vendor root cause investigations and ensure appropriate corrective actions have been identified.
- Provide product development support as required to assure that the specifications, test methods, and specification requirements are adequate to control product quality and identify non-conforming material.
- Review and provide technical input and recommendations on Non-conforming Material Reports for incoming commodities and finished goods.
- Resources Coordination from other departments to meet commitment dates and objectives for on market projects.
- Interface with the following disciplines: Material Tech Services, Global Engineering, Plant and Corporate Quality Assurance and Quality Engineering, Research & Development, Reg. Affairs/FDA and other Regulatory Agencies.
- Provide Design Controls knowledge in order to guide product support engineers to maintain comprehensive product performance documentation for all consumable products.
- Ensure product DHF's are maintained throughout the product lifecycle.
- Ensure compliance to regulations (i.e. 21 CFR 820, ISO 13485, ISO 14971).
- Support on device design changes following Device Design Controls for cost reduction, qualification of new vendors, material changes, and product improvements.
NPI Engineer at Vention Medical Costa Rica (2014-09 – 2016-04)
- Facilitate the definition of service levels and customer requirements.
- Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
- Advocate on behalf of clients and represent clients' needs as appropriate to senior management.
- Work cross-functionally to solve problems and implement changes.
- Responsible for specification, procurement, installation management and commissioning of process and infrastructure equipment.
- Definition and documentation of production processes including the capturing of routings on the ERP system.
- Usage of tools (including pFMEA) to achieve controlled process transfer from development to full scale production.
- Collate and analyse data to generate technical reports.
- Management of equipment calibrations and management of calibration registers.
- Conducts deviation investigations and troubleshoots and resolves issues as needed.
- Support of change control process related to BOM's, Work Instructions, Drawings, Specifications and Travellers.
- Supports manufacturing by identifying opportunities and implementing improvements which improve quality, increase efficiencies and reduce waste.
- Provide project support to the Engineering/Development teams.
- Provide specialist project support to Operations (where required) on site expansion, significant changes to processes or business structure.
- Test and measure optical and dimensional characteristics of optics, crystal components, and metal optics to assure compliance with manufacturing and customer standards.
- Develop, document and train employees in QA inspection/testing processes and procedures.
- Programing and sustaining of measurement routines for plastic components using Smartscope.
- Technical lead on teams comprising of representatives from: Purchasing, Supplier Quality and Business Units.
- Identify and drive material Value Improvement Projects (VIP's) throughout the supply chain.
Manufacturing Engineer at Vention Medical Costa Rica (2011-09 – 2014-09)
Implemented and refined manufacturing processes by applying continuous improvement and lean manufacturing principles to all areas of production. Responsible to improve manufacturing processes through experimentation, DOEs, and statistical analysis.
- Implement and refine manufacturing processes by applying continuous improvement and lean manufacturing principles to all areas of production.
- Responsible to improve manufacturing processes through experimentation, DOEs, statistical analysis.
- Responsible to lead troubleshooting and problem solving during product transfer, supporting decisions through engineering analysis and data.
- Value Improvement Projects (VIP) for production area.
- Responsible for creating detailed 2d sketches for manufacturing.
- Leader of improvement projects related to reduce cost, variance of material, scrap and to increase time standard and efficiency between manufacturing operations.
