Mich Amador

Talent Acquisition and HR professional with 6+ years of experience in recruiting and HR operations, including 4+ years supporting recruitment across the United States, Canada and Latin America. Experienced in requisition coordination, stakeholder intake, resume screening, interview scheduling, offer workflows, external-provider follow-up, and issue escalation. Skilled at managing high-volume priorities, partnering with hiring managers and shared-services teams, and maintaining accurate records in Workday, iCIMS, and Microsoft Office.

Bilingual

Spanish-English professional with cross-cultural stakeholder experience.

HR Operations / Recruiting Support at GENPACT (2026-08 – Present)

• Coordinate recruiting activities across Costa Rica, Brazil, Argentina, Chile, Peru, Colombia, and Panama, supporting production and non-production hiring as well as Early Careers recruitment.
• Support approximately 300 hires and manage around 1,500 recruiting-related cases annually; prioritize requisitions, candidate communication, interview scheduling, and stakeholder follow-up.
• Support Early Careers hiring for Marketing, R&D, IT, Supply Chain, Finance, Procurement, Sales, and Business Analyst roles; deliver team training and conduct daily process audits to support accuracy and compliance.

Talent Acquisition Coordinator / Talent Acquisition Specialist — US, Canada & LATAM at 3M (2022-01 – 2026-07)

• Coordinated recruiting activities across the United States, Canada, Mexico, Brazil, Colombia, and Costa Rica, partnering with hiring managers and HR stakeholders to clarify hiring requirements and priorities.
• Managed requisition activities and candidate workflows, including job postings, resume screening, interview coordination, offers, and pre-employment steps using Workday and iCIMS.
• Supported more than 200 U.S. hires during a nine-month high-volume period while balancing competing requisitions, deadlines, and stakeholder needs.
• Collaborated with external providers, including HireRight, to follow up on background screening and pre-employment contingencies; flagged delays and supported issue resolution.
• Supported recruitment across Marketing, R&D, IT, Supply Chain, Finance, Procurement, Sales, and Business Analyst roles; delivered team training, performed daily recruiting process audits, and tracked progress using Excel reports.

Senior Associate, Work Authorization HR at AMAZON SUPPORT SERVICES COSTA RICA (2020-09 – 2022-01)

• Handled employee HR and work-authorization cases, maintaining complete records and following established policy, documentation, and escalation procedures.
• Coordinated with internal teams to resolve requests, prioritize time-sensitive cases, and provide clear service updates.
• Prepared process guidance and supported onboarding and coaching of colleagues to improve service consistency.

Quality Associate at TELEPERFORMANCE (2018-09 – 2019-09)

• Reviewed service interactions for accuracy and adherence to quality standards; communicated findings and supported continuous improvement.

Bachelor’s Degree in Business Administration – Universidad Estatal a Distancia (UNED) (2025)

Human Resources Diploma – Universidad San Marcos (2021 – 2021)

Artificial Intelligence Course in professional development – Universidad Fidélitas