Nathaly Chaverri Sancho

Associate - ML Data Operations at Amazon (2023 – 2024)

• Identified image and video visuals to ensure inventory accuracy within Amazon fulfillment centers.
• Maintained high quality and productivity standards while consistently meeting accuracy and speed targets.
• Adapted to rotating shifts and remote work environments, maintaining a high level of focus and attention to detail.

Contact center - Telemarking at Cuentame (2024 – 2025)

• Provide costumer service and telemarketing.
• Sell intangible products with persuasion.
• Achieve sales goals and KPLS.

Call center - Outsourcing at Concentrix (2025 – Present)

• Provided customer support via inbound calls
• Assisted customers with inquiries, requests, and issue resolution in a professional and empathetic manner.
• Followed company procedures and quality standards to ensure customer satisfaction.
• Supported the training and development of new employees.

High School Diploma – Colegio de Gravilias (2021 – 2021)

Communication Technologies and Administrative Management – Instituto Nacional de Aprendizaje (2022 – 2022)