Nelson Camacho

Senior Cybersecurity Consultant with extensive experience delivering enterprise security solutions across global organizations, including IBM and Zscaler. Specialized in SIEM, SASE, and XDR integrations, with a strong track record leading Proof of Concepts, designing secure architectures, and driving successful client engagements. Combines deep technical expertise with strong client-facing capabilities, including executive-level communication, technical workshops, and stakeholder alignment.

Proven ability to translate complex security challenges into actionable, business-aligned solutions that improve detection, response, and overall security posture.

Blue Squad Leader at IBM (2025-01 – 2026-03)

• Used ServiceNow to pull and analyze reports across all tickets generated by the team, determining concrete action items based on findings
• Monitored security operations using Splunk SIEM, running queries to identify alerts and flag repetitive/recurring alert patterns for follow-up
• Owned CrowdStrike EDR coverage, gathering data for weekly and monthly reports and delivering proactive action items and improvement suggestions

Palo Alto Cortex XSIAM Consultant at IBM (2024-07 – 2024-12)

• Led full Proof of Concept lifecycle for Cortex XSIAM, defining use cases, success criteria, and data onboarding strategies
• Integrated XDR platform with enterprise tools including CrowdStrike, WIZ, and Semperis
• Leveraged XQL to validate and ingest logs, alerts, and security telemetry
• Delivered executive-level reports, technical findings, and deployment recommendations
• Collaborated with stakeholders to align technical capabilities with business security objectives
• Validated performance, detection accuracy, and operational readiness in real-world scenarios

Operations Consulting Manager at IBM (2023-11 – 2024-02)

• Analyzed and optimized operational processes across multiple business units
• Delivered actionable insights using Microsoft Sentinel reporting and analytics
• Led cross-functional initiatives to improve efficiency, service delivery, and workflow execution
• Supported strategic decision-making through data-driven recommendations

Security Architect at IBM (2023-03 – 2023-11)

• Designed enterprise security architectures covering network, infrastructure, middleware, and applications
• Gathered and validated business and technical requirements to define secure solutions
• Identified risks and implemented controls aligned with security and compliance objectives
• Ensured secure integration of technologies across complex solution stacks
• Worked with SAST and DAST application security testing, Security Operations Center (SOC) teams, and SOC 2 Type 2 reports to support risk identification and compliance objectives
• Provided architecture guidance aligned with business goals and operational needs

Offering Engineer (Security & Integration) at IBM (2021-07 – 2023-03)

• Designed and implemented delivery and support models for new security products
• Led SASE integrations: Zscaler → QRadar SIEM; Illumio → QRadar
• Coordinated monitoring frameworks, vendor interactions, and technical onboarding processes
• Enabled operational readiness and successful adoption of new technologies

Technical Account Manager at Zscaler (2019-09 – 2021-05)

• Managed enterprise customer relationships and acted as primary technical advisor
• Led deployments of Zscaler Internet Access (ZIA) and Private Access (ZPA) solutions
• Handled P0/P1 incidents (24×7), ensuring rapid resolution and executive-level communication
• Delivered technical training and enablement for enterprise clients
• Provided feedback to product teams, contributing to platform improvements

Delivery Enablement Engineer (Security) at IBM (2016-09 – 2019-09)

• Onboarded and integrated security technologies including FirePower, Palo Alto, Symantec, and McAfee
• Integrated logs, APIs, and telemetry into enterprise monitoring environments
• Identified skill gaps and delivered technical training across engineering teams
• Supported agile delivery processes and operational tracking

Service Availability Manager at IBM (2015-10 – 2016-08)

• Led service availability strategy across delivery, engineering, and client teams
• Managed performance metrics, cost optimization, and service quality improvements
• Ensured audit readiness and compliance with security controls
• Developed proposals and identified opportunities for service enhancements

Incident Manager at IBM (2014-01 – 2015-10)

• Led major incident response efforts, coordinating cross-functional teams
• Reduced business impact through rapid escalation management and recovery execution
• Delivered real-time communication to stakeholders and leadership
• Conducted root cause analysis and post-incident improvements

Cisco Security Engineer at Sykes (2008-08 – 2013-12)

• Resolved high-severity incidents involving Cisco ASA, routers, and VPN technologies
• Managed IPsec, SSL VPN, AnyConnect, and remote access configurations
• Conducted system health checks and documented resolution procedures
• Delivered training on network security and VPN best practices

Undergraduate in Cybersecurity – Universidad Fidélitas

Bachelor's in Business Management – Universidad Latina de Costa Rica (2019)

Bachelor's in Teaching Industrial Arts – Universidad de las Ciencias y el Arte (2015)