Nesta Rivera

Professional with experience in customer service, sales, and IT technical support, with strong negotiation, adaptability, and assertive communication skills. I am characterized by my efficiency, commitment, and organizational skills, as well as my attention to detail, teamwork, and results-oriented approach. I am currently studying Cybersecurity and English, with an interest in professional development and in applying my knowledge and skills to continue gaining experience and expanding my knowledge.

CUSTOMER SERVICE REPRESENTATIVE at CONCENTRIX (2024-06 – Present)

• Handled calls for a New York health insurance account, providing support and resolving inquiries.
• Verified and updated information and managed requests related to providers, medical appointments, and healthcare services.
• Resolved problems and handled multiple customer requests while maintaining effective and professional communication.

TECHNICAL SUPPORT (IT) at OPALO STORE (2024-01 – 2025-12)

• Managed and operated the technical workshop, providing daily support for laptops, desktop computers, and printers to ensure optimal performance.
• Installed, configured, and maintained networks, assisting different departments in their use.
• Managed operations and prevented risks related to the use of operating systems.

SALES REPRESENTATIVE AND COORDINATOR at SOUVENIR RAÍCES - TOURISM SECTOR (2018-01 – 2023-12)

• Provided customer service and sales support.
• Handled calls related to product and service guidance.
• Conducted semiannual inventories to evaluate business performance.
• Monitored accounts receivable and payable.
• Managed orders and payments to suppliers.

Information Security Engineering in Cybersecurity – UFidélitas (2026-01)

Associate Degree in English in English – Universidad Nacional (2023-01)

Technical Degree in Network Systems in Network Systems – Colegio Técnico Profesional de OSA (2022-01)