Noelia Sánchez
Data Intake | Customer Care | Graphic Designer
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Sobre mí
Soy diseñadora grafica, con 7 años de experiencia en data Intake y customer care.
Experiencia
EXPERIENCE
Graphic Designer June 2022 - Current
KISAN MOOD Own business| Tibás, San Jose
•Assisted in the development and execution of visual design concepts, resulting in a positive impact on the company's overall performance.
•Worked with cross-functional teams to develop and execute on-time and on-budget projects and initiatives.
•Created marketing materials such as brochures and business cards resulting in an increase in website traffic.
CM Specialist-Data Entry- Librarian July 2017 - Feb 2024
CriTech Research Medical Company| Escazú, San Jose
•Managed and responded to over 100 daily emails and voicemails, resulting in a 95% customer satisfaction rate.
•Researched and compiled data for monthly reports, resulting in a 25% increase in accuracy and efficiency.
•Created and maintained filing systems for over 500 documents, improving organization and accessibility by 30%.
Customer Care-Back-office Jan 2015 - July 2017
Teleperformance | Pavas, San Jose
•Quickly addressed and solved customer inquiries, reducing response time by 45%.
•Researched and implemented operational strategies that supported KPIs and significantly improved customer experience.
•Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
