Sharon Mesen Rojas

Experienced People Leader and Process Lead in Quality Assurance, responsible for team development, process governance, process optimization, and risk mitigation.

Team Leader / Process Lead at Accenture (2025-04 – 2026-05)

• Lead and support teams through coaching, performance management, and structured follow-up to drive growth and effectiveness.
• Serve as Process Lead, ensuring quality standards, process execution, and operational consistency.
• Manage direct client communication regarding performance, process expectations, and improvement initiatives.
• Identify performance gaps and process risks, implementing targeted actions to improve outcomes and mitigate issues.

Customer Service Representative at Foundever (2025-01 – 2025-03)

Applied problem-solving and structured communication to resolve customer inquiries accurately and efficiently.

Support, Sales, Trainer & Supervisor at Ridaro Technology – Rovuk Professional Services (2022-04 – 2024-12)

• Delivered customer support and sales services for a software development company, ensuring service quality and client satisfaction.
• Led onboarding, training, and supervision of new hires to support performance development and process adherence.
• Provided operational and executive support to leadership, managing communications and follow-up for workflow efficiency.

Customer Service and Sales Representative at Support Services Group (2020-12 – 2021-03)

• Achieved a 95% quality score while meeting performance and efficiency expectations.
• Applied problem-solving and structured communication to resolve customer issues and support service quality.

Bachelor's Degree in Philosophy – Universidad de Costa Rica (2021)

Language Course in Chinese – Idiomas de Costa Rica

Language Course in Italian – Idiomas de Costa Rica

Language Course in Lengua de Señas Costarricense (LESCO) – Centro Integral de LESCO (2026-02)

High School Diploma – Colegio Ing.

Alejandro Quesada

Ramirez (2019)