Tasnim Jimenez

Business Administration professional with over 3 years of experience in Amazon Operations, Risk and Compliance, Customer Service, and Process Improvement. Experienced in cross-functional collaboration, data analysis, quality assurance, and stakeholder management. Fluent in English (C1), Spanish, and Arabic. Passionate about improving operational efficiency and delivering high-quality customer experiences.

Public relations officer at Palestinian Monetary Authority (PMA) (2025-05 – 2025-12)

• Participated in internal and external communications to support team objectives.
• Assisted with media coordination and internal team communications.
• Supported daily operations and organizational tasks.
• Assisted in organizing events and meetings with stakeholders.

Support Team at Support Team – iDplus (2025-12 – 2026-04)

• Contributed to project implementation by coordinating calls, emails, and team ideas.
• Assisted in organizing data, preparing reports, and supporting decision-making processes.
• Applied analytical and organizational skills to streamline workflows and enhance project efficiency.
• Supported the implementation of project activities by preparing reports, documenting processes, and coordinating team tasks.

Customer service representative at Bank of Jordan (2024-09 – 2025-01)

• Customer relationship management
• Problem solving
• Financial operations
• Complaint resolution

Amazon Restricted Products Operations – Senior Associate at Amazon (2022-04 – 2023-09)

• Investigated restricted product cases to ensure compliance with Amazon policies.
• Collaborated with Legal, Quality, and Operations teams to resolve complex cases.
• Performed risk assessments using multiple internal data sources.
• Supported process improvement initiatives to increase operational efficiency.
• Maintained high quality standards while meeting productivity targets.

Amazon Vision Operations Center – Associate at Amazon (2021-09 – 2022-04)

• Reviewed fulfillment center footage to support machine learning initiatives.
• Performed quality checks on datasets used for AI model training.
• Identified inconsistencies and escalated issues to improve data accuracy.
• Met productivity and quality metrics in a fast-paced environment.

Bachelor of Business Administration – Birzeit University (2018-09 – 2024-07)

Mini Diploma in Banking Qualification – Palestinian Banking Institute (2025-11 – 2026-02)