Valeria Quesada Murillo

Over four years of experience specialized in process improvement, data analysis and customer service.

Sykes (2019):

• Fraud specialist

• Customer service representative handling calls, chats and emails for Amazon US and Amazon MX
• Onboarding Advisor in charge of teams of new hires, providing assistance during their first weeks taking calls and giving actionable feedback to raise KPIs.
• Quality Assurance providing feedback, highlights and actionable items to calibrate the customer care all across LATAM, as well as working one on one with stakeholders to achieve successful results with the information collected.
• Process Expert for the Physical Stores Support Team, developing and executing SOPs during monthly sprints and working hand in hand with business partners from the US and India.

• Universidad de Costa Rica: Enseñanza de la música (2019-present).
• High level English skills, C1 on BELT test.
• Liceo Anastasio Alfaro: highschool graduate.