William Artavia

Senior IT Business Analyst and ERP Delivery Coordinator with 10+ years of experience supporting enterprise technology operations, process governance, and large-scale transformations across NA, LATAM, EMEA, and APAC. Experienced in requirements gathering, process analysis, testing governance, service delivery, stakeholder coordination, operational reporting, and automation enablement. Recognized for improving visibility, strengthening governance, supporting cutover readiness, and enabling scalable operational processes in complex global environments.

Associate Manager, ERP Package Applications / Senior IT Business Analyst & Delivery Coordinator at DXC Technology (2020-01 – Present)

• Coordinate cross-functional SAP and supply chain initiatives across NA, LATAM, EMEA, and APAC teams, managing dependencies, milestones, risks, and stakeholder communications to support complex operational delivery objectives.
• Oversee governance and readiness activities for more than 600 non-production SAP and OMP environments, supporting environment lifecycle management, refresh planning, and operational continuity requirements.
• Lead cutover preparation, validation, and execution activities for major SAP S/4HANA transformation programs, ensuring alignment between technical teams, business stakeholders, and testing organizations.
• Standardize intake processes, service management controls, SLA adherence, and change governance practices to improve operational consistency, compliance, transparency, and audit readiness.
• Develop PowerShell-based automation solutions and operational reporting mechanisms that reduced manual reporting effort by more than 40% while improving visibility and decision support.
• Create executive dashboards, KPI reporting packages, and governance updates that enable leadership teams to monitor delivery progress, risks, environment health, and operational priorities.
• Facilitate defect triage, incident management, SIT, UAT, and BAT coordination using structured governance practices to support solution quality and business validation activities.

SAP Functional Consultant (PP/PM) at DXC Technology (2014-01 – 2020-12)

• Supported full lifecycle SAP implementations and manufacturing rollouts, translating business requirements into scalable process and system solutions across regional operations.
• Authored and executed SIT and UAT test scenarios covering supply chain, procurement, and operational workflows while coordinating validation with business stakeholders.
• Led master data migration and data quality activities involving BOMs, routings, work centers, and maintenance objects while supporting cutover and hypercare phases.
• Developed SQL queries, Excel transformations, and integration mapping logic to support data analysis, process validation, and system interoperability initiatives.

Project Management Specialization Program – Universidad Nacional (UNA)