Konstantina Chli

Customer-focused professional with hands-on experience in hospitality, wellness and front-desk operations. Experienced in customer service, telephone communication, appointment scheduling, reception organization and product sales. Confident communicating with customers in English and Greek, handling multiple requests and maintaining a professional experience in busy environments.

Seeking a full-time remote position in Customer Support, Customer Success, Sales Support, Reservations or Administration, with the flexibility to work with companies in Cyprus or internationally.

SPA / HOTEL CUSTOMER SERVICE at MAP Boutique Hotel (Present)

• Currently working in a customer-facing hospitality environment.
• Provide customer service and support day-to-day reception operations.
• Handle customer communication, requests and appointment-related tasks.
• Maintain an organized and professional reception while managing multiple priorities.

SPA RECEPTIONIST / CUSTOMER SERVICE at Aelia Wellness

• Provided professional customer service and managed day-to-day reception operations.
• Handled incoming telephone calls and customer enquiries.
• Scheduled and managed appointments while maintaining an organized reception.
• Assisted customers with services, availability and general requests.
• Promoted and sold wellness and personal-care products, supporting sales and upselling.
• Processed customer transactions using POS systems.
• Managed multiple customer requests in a busy environment while maintaining a high standard of service.

HOSPITALITY / CUSTOMER SERVICE at Sani Resort

• Provided high-quality customer service in a premium hospitality environment.
• Communicated with guests and responded professionally to requests and enquiries.
• Supported smooth front-of-house operations and maintained a welcoming customer experience.
• Worked effectively as part of a team in a fast-paced, high-standard hospitality setting.

ADDITIONAL CUSTOMER SERVICE EXPERIENCE at Bakeries & Cafés

• Developed strong customer service and communication skills through direct daily interaction with customers.
• Handled transactions and worked efficiently in busy, high-volume environments.
• Maintained professionalism, speed and accuracy while serving customers.