Maral Hagopian

Multilingual and results-driven professional with a strong background in partner support, customer service, and business administration. Expert at navigating complex technical and account-related challenges, managing documentation, and streamlining operational workflows to keep business running smoothly. A proactive communicator and collaborative team player recognized for maintaining exceptional partner relationships in fast-paced environments.

Holds a Bachelor's degree from the University of Cyprus in Turkish and Middle Eastern studies.

Partner Support Specialist at Digitain (2025-04 – Present)

• Partner Management: Effectively assist and support Turkish partners utilizing Digitain's sportsbooks, casino, and gaming platforms.
• Issue Resolution: Diagnose and resolve technical inquiries, account-related problems, and platform anomalies swiftly.
• Cross-Functional Collaboration: Bridge communication between external partners and internal departments to drive operational efficiency and strengthen strategic business partnerships.

Executive Administrator at Alex Soleas and Sons Ltd Import & Distribution Co. (2024-01 – 2024-08)

• Document Control: Organized and managed critical physical and digital assets, including trading transactions, legally binding contracts, invoices, and business-critical documentation.
• Communications Management: Directed incoming and outgoing corporate correspondence, serving as a professional gatekeeper for high-volume email and telephonic inquiries.
• Financial Administration: Facilitated core accounting support tasks, accurately processing corporate invoices, employee expense reports, and vendor payments.
• Client Relations: Managed client inquiries, order processing, and dispute resolution with a high standard of accuracy and customer care.

Sales Manager at Gelatiamo – Ice Cream Store (2021-01 – 2023-12)

• Customer Experience: Delivered high-quality customer service, welcoming customers, accurately managing orders, and maintaining an efficient, inviting front-of-house environment.
• Operational Support: Assisted with daily inventory management and basic team coordination during peak business hours.

Customer Service Manager at The Winery – Restaurant Bar (2019-01 – 2021-12)

Hospitality Management: Overseeing guest relations, ensuring premium service delivery, sophisticated wine presentation, and an elevated dining experience.

Bachelor in Turkish And Middle Eastern Studies – University of Cyprus (2019 – 2023)