Dalibor Mlynek

Customer service and order-management professional with extensive experience in multinational environments, combining high-volume case ownership, customer communication, SAP/data administration, vendor coordination and cross-functional service delivery. Proven ability to investigate issues, coordinate timely resolutions, maintain highly accurate records and manage competing priorities against service deadlines. Experienced with SAP, Workday, iHRIS and Global Pro; native Czech and fluent English speaker.

Senior Global Mobility Consultant at Siemens (2024-02 – 2026-08)

• Managed 50+ concurrent employee/service cases, acting as a key point of contact and coordinating HR, payroll, vendors and specialist teams across countries and time zones.
• Investigated service and process issues, coordinated resolutions and followed cases through completion while meeting 100% of critical deadlines.
• Maintained 99%+ data accuracy in Workday and iHRIS, monitored case status, service requirements and documentation, and prepared operational reports.
• Improved administrative and reporting workflows, reducing processing time by approximately 20%, while maintaining responsive customer communication and ownership.

Senior Global Mobility Consultant at Sirva (2018-12 – 2023-09)

• Supported international customers throughout complex service lifecycles, responding to enquiries, coordinating requirements and resolving service issues promptly.
• Coordinated 20+ vendors and internal stakeholders, tracked service delivery and ensured 100% on-time completion of critical customer requirements.
• Maintained detailed case records and documentation and supported reporting, data maintenance and workflow improvements, achieving 95%+ customer satisfaction.

Relocation Consultant | Customer Support at Graebel Companies (2013-11 – 2018-12)

• Managed high volumes of domestic and international customer cases from initiation through completion, maintaining clear ownership, follow-up and 98% accuracy.
• Served as the primary customer contact, clarified requirements, resolved service issues and coordinated vendors, housing providers and internal teams.
• Reduced service delays by 15% through proactive issue resolution and partner coordination while consistently achieving 95%+ performance targets.

Master Data Administrator at Johnson & Johnson (2008-04 – 2013-07)

• Maintained and validated master data in SAP and other enterprise systems, ensuring accurate records for downstream business and operational processes.
• Investigated discrepancies, identified root causes and coordinated corrective actions with internal business teams while maintaining audit-ready documentation.
• Improved data quality through systematic controls, reducing duplicate records by 25%.

Customer Accounts & Collections Specialist at Monster Worldwide CZ (2004-11 – 2008-03)

• Managed customer accounts, account-related enquiries, payment follow-up and reconciliations while maintaining professional client relationships.
• Investigated account discrepancies and coordinated resolutions with internal teams; prepared regular administrative and financial reports.
• Improved collection performance by 18% and reduced overdue accounts by 25% through proactive customer engagement and follow-up.

Administrative & Event Coordinator at Hilton Prague (2001-01 – 2004-10)

• Managed client enquiries, bookings and administrative activities while coordinating requirements across internal hotel departments.
• Maintained accurate reservations, contracts, proposals and service documentation and provided responsive customer support.
• Coordinated schedules and service requirements to ensure timely delivery and customer satisfaction.

Bachelor's Degree in International Relations and EU Studies – Metropolitan University Prague (2009 – 2012)

Tourism Diploma – Hotel and Business School, Ostrava-Havířov

Secondary Education – King Edward VII High School