Paul Gallagher

Experienced Project and Operations Coordinator with over eight years of experience delivering IT operations, project coordination, client implementations and service delivery within global organisations. Proven ability to manage multiple priorities in fast-paced environments while maintaining exceptional attention to detail and a strong customer focus. Skilled in stakeholder management, process improvement, vendor management and cross-functional collaboration.

IT SERVICE PROFESSIONAL at McKinsey & Company (2024-02 – 2026-06)

• Provided enterprise IT support to colleagues globally across mobile services, hardware provisioning and BreakFix incidents, ensuring high-quality technical support within SLA targets.
• Managed the full lifecycle of hardware provisioning including device ordering, asset allocation, deployment, replacement and returns while maintaining accurate inventory records.
• Partnered with telecommunications vendors globally to coordinate telecom services, diagnose and resolve end-user issues and deliver timely resolutions to service requests.
• Created and maintained operational documentation and knowledge articles to improve consistency and support cross-team knowledge sharing.
• Contributed to cross-functional projects delivering new IT services, process improvements and operational changes, applying project management best practices to ensure successful implementation.

PROJECT AND OPERATIONS CO-ORDINATOR at Defend Insurance Group (2020-10 – 2022-12)

• Delivered systems support to clients alongside diagnosing and resolving system issues to ensure a quick and efficient resolution
• Coordinated and managed the end-to-end implementation of all new clients into the system and launch of new product lines, on time and within budget
• Perform quality checks to ensure quality and accuracy and ensure final resolution of any issues (financial calculations, sales reports etc)
• Manage the entire life cycle of multiple projects in a fast-paced environment
• Responsible for creation and maintenance of standard operating procedure documents
• Establish and maintain excellent relationships with contractors, clients and other stakeholders globally

SENIOR PROJECT AND OPERATIONS CO-ORDINATOR at Defend Insurance Group (2022-01 – 2024-02)

• Delivered systems support to clients alongside diagnosing and resolving system issues to ensure a quick and efficient resolution
• Coordinated and managed the end-to-end implementation of all new clients into the system and launch of new product lines, on time and within budget
• Perform quality checks to ensure quality and accuracy and ensure final resolution of any issues (financial calculations, sales reports etc)
• Manage the entire life cycle of multiple projects in a fast-paced environment
• Responsible for creation and maintenance of standard operating procedure documents
• Establish and maintain excellent relationships with contractors, clients and other stakeholders globally

Diploma of Higher Education in Biological Studies – University of Strathclyde (2015-06)