Aurelio D'amico

Highly motivated F&B professional with over 10 years of experience in hospitality. Proven ability to lead teams, optimize operations, and enhance customer experiences. Seeking a challenging opportunity to leverage existing skills while developing expertise in financial management and strategic decision-making within a larger organization.

As an F&B Operations Manager with over 15 years of experience, I have a proven track record of success in enhancing operations and customer satisfaction across various establishments. From 2020-2023 as Bar Manager at Spina Bar in Palermo, I oversaw all aspects of operations, implementing new approaches that improved revenue. From March 2023 to March 2024, I was a Team Supervisor at Michelberger Hotel in Berlin, leading a team of baristas, training staff, and managing inventory.

Previous roles include Store Manager and Assistant F&B Manager. I am adept at team leadership, cost control, and operations optimization, consistently prioritizing excellent customer service and a guest-centric approach.

My education includes a Digital Media Design Degree and a Graphic Design & Photography Diploma. Most recently, I completed a User Experience (UX) Design Bootcamp at Spiced Academy in Berlin. This training has been invaluable in refining my approach to hospitality management. Specifically, it has provided me with skills in:

Guest-Centric Design: Understanding that every decision, from menu design to workflow optimization, should be made with the guest experience as the central focus.

Workflow Optimization: Applying UX principles to streamline processes and reduce friction for both staff and customers.

Information Architecture: Organizing menus, signage, and digital interfaces for clear and intuitive access to information, enhancing the guest experience.

Guest Journey Mapping: Understanding the customer journey from start to finish, identifying pain points, and creating targeted solutions to improve satisfaction and loyalty.

Data-Driven Decision Making: Using data and feedback to continuously iterate on service design and operational procedures, ensuring alignment with customer needs and business goals.

My combined experience and education uniquely position me to deliver exceptional results by understanding the why behind the what in every aspect of the customer experience.