B. B.

Results-driven Senior Customer Success Manager with 5+ years of experience in enterprise customer success, account management and the execution of data-driven strategies. Proven track record at Tesla and Amazon in driving customer retention, adoption and growth through Executive Business Reviews, strategic partnerships and operational excellence. Skilled in Salesforce CRM, Power BI, SAP reporting and cross-functional collaboration to deliver measurable business outcomes.

SALES & DELIVERY MANAGER EMEA at TESLA (2023-09 – 2026-01)

• Managed enterprise customer relationships across the EMEA region throughout the entire customer lifecycle, driving long-term satisfaction, retention and growth.
• Led Executive Business Reviews and Customer Strategy Meetings to align on objectives, performance and future opportunities.
• Developed commercial proposals, pricing models and cost calculations tailored to customer needs, supporting strategic decision-making and negotiations.
• Partnered cross-functionally with Sales, Delivery, Operations and Leadership teams to ensure exceptional service delivery and exceed customer expectations.
• Increased customer satisfaction by 20% and strengthened long-term partnerships through proactive relationship management.
• Managed Salesforce CRM, forecasts and reporting to track performance, pipeline and customer health metrics.
• Resolved executive escalations and complex issues, ensuring fast and effective solutions.
• Identified growth opportunities and implemented process improvements that increased operational efficiency by 25%.

OPERATIONS MANAGER at AMAZON (2021-10 – 2023-02)

• Managed and developed a team of 7 delivery service providers and strategic partners.
• Monitored KPIs, operational data and service performance using dashboards and analytics.
• Led cross-functional projects to improve delivery operations and enhance customer experience.
• Achieved 100% Delivery KPI and 99.5% Quality KPI through data-driven process optimization.
• Conducted regular business reviews with stakeholders and executive leadership.
• Implemented systems and reporting structures that improved transparency and decision-making.

DUAL STUDENT – SALES, MARKETING & HOTEL OPERATIONS at B&B HOTELS & DAS HOTEL DER BLAUE REITER (2018-10 – 2021-09)

• Completed rotations across all operational departments before specializing in Sales & Marketing.
• Supported corporate sales, customer acquisition and account management.
• Planned and executed marketing initiatives and social media campaigns.
• Coordinated events and developed promotional concepts to increase customer engagement.
• Managed CRM system (SIHOT), offers and sales processes from inquiry to contract.
• Maintained customer relationships and increased revenue through targeted sales strategies.
• Worked across all departments to ensure outstanding guest experience and high occupancy.

Bachelor of Arts in Business Administration – Victoria International University of Applied Science (2018-10 – 2021-09)