Banking Operations Specialist at J.P. Morgan Chase (2026-01 – 2026-04)
- Managed operational processing of sensitive account-related cases in a regulated banking environment
- Maintained and updated client data with a strong focus on accuracy, confidentiality, and procedural adherence
- Processed Power of Attorney instructions and bereavement-related requests in line with internal controls
- Supported data privacy-related case handling and account closure processes
- Worked on exception-based and sensitive workflows requiring sound judgement and careful documentation
Customer Success Associate – Broker Trading & Tax at Scalable Capital (2025-05 – 2025-12)
- Supported operational handling of broker trading, portfolio, corporate action, and tax-related cases
- Processed client transactions and account changes in accordance with regulatory and internal policy requirements
- Applied German financial regulatory standards when handling trading and tax-related matters
- Coordinated with internal stakeholders to improve workflow efficiency and case handling quality
- Identified recurring process issues, contributed to workflow improvements, and escalated complex cases where required
Pre-Sales Support Specialist at Caresyntax GmbH (2023-11 – 2024-04)
- Managed quotation preparation and delivery, ensuring commercial accuracy and timely execution
- Maintained documentation quality and data consistency across client-related records
- Supported internal process coordination between commercial and operational stakeholders
- Contributed to process improvements by resolving documentation and workflow inefficiencies
Sales Support Administrator at Hologic GmbH (2023-03 – 2023-09)
- Administered quotation workflows in line with pricing policies and internal procedures
- Supported pricing governance by handling inquiries and maintaining accurate commercial information
- Assisted with KPI reporting and operational performance tracking
- Coordinated across teams to support efficient execution of sales operations processes
Product Support Analyst at Caspar Health (2022-03 – 2022-07)
- Analysed and resolved product-related issues with a focus on accurate documentation and process consistency
- Maintained support documentation and knowledge materials to improve operational clarity
- Supported data accuracy and documentation standards in a regulated operating environment
Customer Support Agent at REMAGINE (2021-01 – 2021-12)
- Managed structured case handling and issue resolution, ensuring accurate routing, documentation, and follow-through
- Researched, sourced, and implemented CRM solutions to improve operational efficiency
- Developed and documented new workflows to support process standardisation
- Built and maintained knowledge-base materials to improve internal efficiency and reduce repeat queries
Senior Customer Service Specialist (DACH) at N26 GmbH (2019-06 – 2020-12)
- Managed back-office processes including payment transactions, card refunds, and account maintenance
- Worked closely with fraud and compliance teams to support adherence to banking controls and regulatory standards
- Handled high-priority escalations, account takeover cases, and sensitive exceptions requiring careful review
- Supported resolution of complex account-related matters across DACH and international operations
International Customer Service Specialist at N26 GmbH (2019-01 – 2019-06)
- Managed high-volume case queues across email, chat, and phone channels with a strong focus on accuracy
- Investigated issues, escalated critical cases, and ensured appropriate routing and resolution
- Handled complaint-related matters in line with internal procedures and service standards
Service 24-Hour Breakdown Assistent (UK&I) at Mercedes-Benz CAC (2018-01 – 2018-12)
- Managed high-volume inbound case queues for a 24-hour Mercedes-Benz breakdown assistance line, handling urgent roadside incidents across phone, chat, and email
- Investigated customer issues, escalated critical cases, and coordinated appropriate service partner response within defined SLAs
- Handled complaint-related matters and service exceptions in line with Mercedes-Benz CAC procedures and quality standards
