Conor Jordan

Financial operations professional with 5+ years of experience in banking, fintech, and regulated environments. Specialises in back-office operations, case handling, regulatory compliance, and process execution. Native English speaker with fluent German; legal background.

Banking Operations Specialist at J.P. Morgan Chase (2026-01 – 2026-04)

• Managed operational processing of sensitive account-related cases in a regulated banking environment
• Maintained and updated client data with a strong focus on accuracy, confidentiality, and procedural adherence
• Processed Power of Attorney instructions and bereavement-related requests in line with internal controls
• Supported data privacy-related case handling and account closure processes
• Worked on exception-based and sensitive workflows requiring sound judgement and careful documentation

Customer Success Associate – Broker Trading & Tax at Scalable Capital (2025-05 – 2025-12)

• Supported operational handling of broker trading, portfolio, corporate action, and tax-related cases
• Processed client transactions and account changes in accordance with regulatory and internal policy requirements
• Applied German financial regulatory standards when handling trading and tax-related matters
• Coordinated with internal stakeholders to improve workflow efficiency and case handling quality
• Identified recurring process issues, contributed to workflow improvements, and escalated complex cases where required

Pre-Sales Support Specialist at Caresyntax GmbH (2023-11 – 2024-04)

• Managed quotation preparation and delivery, ensuring commercial accuracy and timely execution
• Maintained documentation quality and data consistency across client-related records
• Supported internal process coordination between commercial and operational stakeholders
• Contributed to process improvements by resolving documentation and workflow inefficiencies

Sales Support Administrator at Hologic GmbH (2023-03 – 2023-09)

• Administered quotation workflows in line with pricing policies and internal procedures
• Supported pricing governance by handling inquiries and maintaining accurate commercial information
• Assisted with KPI reporting and operational performance tracking
• Coordinated across teams to support efficient execution of sales operations processes

Product Support Analyst at Caspar Health (2022-03 – 2022-07)

• Analysed and resolved product-related issues with a focus on accurate documentation and process consistency
• Maintained support documentation and knowledge materials to improve operational clarity
• Supported data accuracy and documentation standards in a regulated operating environment

Customer Support Agent at REMAGINE (2021-01 – 2021-12)

• Managed structured case handling and issue resolution, ensuring accurate routing, documentation, and follow-through
• Researched, sourced, and implemented CRM solutions to improve operational efficiency
• Developed and documented new workflows to support process standardisation
• Built and maintained knowledge-base materials to improve internal efficiency and reduce repeat queries

Senior Customer Service Specialist (DACH) at N26 GmbH (2019-06 – 2020-12)

• Managed back-office processes including payment transactions, card refunds, and account maintenance
• Worked closely with fraud and compliance teams to support adherence to banking controls and regulatory standards
• Handled high-priority escalations, account takeover cases, and sensitive exceptions requiring careful review
• Supported resolution of complex account-related matters across DACH and international operations

International Customer Service Specialist at N26 GmbH (2019-01 – 2019-06)

• Managed high-volume case queues across email, chat, and phone channels with a strong focus on accuracy
• Investigated issues, escalated critical cases, and ensured appropriate routing and resolution
• Handled complaint-related matters in line with internal procedures and service standards

Service 24-Hour Breakdown Assistent (UK&I) at Mercedes-Benz CAC (2018-01 – 2018-12)

• Managed high-volume inbound case queues for a 24-hour Mercedes-Benz breakdown assistance line, handling urgent roadside incidents across phone, chat, and email
• Investigated customer issues, escalated critical cases, and coordinated appropriate service partner response within defined SLAs
• Handled complaint-related matters and service exceptions in line with Mercedes-Benz CAC procedures and quality standards

Bachelor of Laws in LL.B. – Maastricht University (2017 – 2018)