Specialist Project Manager at Fintiba (2024-11 – Present)
- Project Support for PMI Lead and PM for technical merger of marketing systems and insurance products. Defined governance and managed IMO logs (risk, issues, decisions, Jira) for Steering Committee.
- Co-led the Bank Account Customer Process Handbook. Facilitated workshops to integrate product requirements and payment provider features. Developed fraud and chargeback workflows.
- Pioneered agentic process automation (n8n) to drive operational efficiency. Developed EU GDPR AI compliance framework and employee guidelines for a secure AI strategy. Identified innovation opportunities and integrated new product requirements. Led AI engineer.
- PMO: standardized PM processes, e.g., risk assessment, and scope management via Jira and Confluence.
Specialist Project Manager at Emma the Sleep Company (2024-03 – 2024-09)
- Managed scaling and diversification of international suppliers and product designs for cost reduction and risk mitigation. Bridged technical requirements between designers, suppliers, and engineers.
- Led initial EUDR implementation to mitigate operational and financial risks across the company and supply chain.
- Mentored junior team members in professional development and implemented professional PMO governance and Jira to increase cross-team collaboration.
Design Assistant & Customer Specialist at Kaartje2go (2022-08 – 2024-03)
- Delivered 98% customer satisfaction for Dutch & German markets, managing performance via internal customer systems and Jira, ensuring consistent quality and stakeholder alignment.
- Managed German/Dutch design translations and market requirements. Adapted designs for regional alignment and provided direct design support to customers to ensure high-quality outcomes and satisfaction.
Project Management/Research Internship at Akordi Oy (2023-09 – 2024-02)
Conducted qualitative research on Public Policy Mediation for environmental challenges in NL and FI. Specialized in conflict management and acceleration strategies for sustainable public policy development.
R&D Project Experience at International Clients (2020-09 – 2023-02)
- Unidad de Desarrollo Tecnológico and University of Concepcion (Chile): Delivered market entry strategy & business analysis for civil engineering innovation lab based on qualitative research on sustainable concrete.
- EU CAP & 'Good4You' (NL): Co-founded 'Good4You', analyzing societal implications of EU CAP, bridging farmers and students to address food safety and agricultural policy via the EU Farm to Fork strategy.
- Climate Campus Analysis (NL): Created trend and scenario analysis on climate change and drought in the Zwolle Delta for Climate Campus and Dutch Rijkswaterschap Overijssel.
- Uganda NGO Program (NL): Developed an educational program on soil fertility and agriculture for a Ugandan NGO. Collaboration between Wageningen Research University and Cibap.
