Köhler Ashley
Motivated and reliable professional with strong experience in customer service, airport operations, and call center support
Über
Motivated and reliable professional with strong experience in customer service, airport operations, and call center support. Brings excellent organizational and communication skills, flexibility, and a commitment to high-quality service.
Berufserfahrung
Customer Service Agent - Intrum, Debt Collection Services
(2025-11)
- Handling inbound and outbound customer calls
- Assisting customers with payment arrangements and account inquiries
- Negotiating payment solutions while maintaining customer satisfaction
- Updating customer records and documenting case information
- Working in compliance with company policies and data protection regulations
Check-in Agent - AHS, Düsseldorf Airport - Düsseldorf
(2024-07 - 2024-08)
- Passenger check-in and boarding
- Baggage acceptance
- Verification of travel documents and entry regulations
Call Center Agent - CHO TIME, O2 project
(2023-11)
- Customer data verification (inbound & outbound)
- Outbound calls and customer service
- Coaching and support for new employees
- Back office tasks
Check-in Agent - AAS, Düsseldorf Airport - Düsseldorf
(2023-07 - 2023-11)
- Passenger check-in and boarding
- Baggage acceptance
- Document and entry requirement checks
Aviation Security Officer - ICTS, Düsseldorf Airport - Düsseldorf
(2023-04 - 2023-06)
- Document control
- Passenger interviews and security screening
Sales Assistant - JD Sports, Saarbrücken - Saarbrücken
(2022-09 - 2023-03)
- Customer service and support
- Cash handling and sales
Intern – Nursing Assistant - Haus Edelberg Nursing Home, Saarbrücken - Saarbrücken
(2021-07 - 2022-07)
- Support and care for elderly residents
- Daily assistance and supervision
Intern – Sales Assistant - Galeria Kaufhof, Saarbrücken - Saarbrücken
(2017-09 - 2018-03)
- Stock sorting and organization
- Price labeling
- Customer assistance
Ausbildung
Vocational Training - Nursing Assistant - Haus Edelberg, Saarbrücken (2021-10 - 2022-09)
Extended Secondary School Certificate - Saarbrücken (2018-10 - 2018-10)
Community School Bruchwiese, Saarbrücken (2013-08 - 2018-06)
