Marissa Pacheco

Adaptable administrative and patient-service professional with experience across healthcare, veterinary medicine, municipal government, emergency communications, and small business operations. Skilled in scheduling, records management, high-volume phone support, data entry, insurance and documentation verification, confidential information handling, and cross-functional coordination. Known for calm communication, accurate documentation, strong organization, and dependable support in fast-paced, high-pressure environments.

Patient Care Coordinator (PCC) at AudioNova (2025-11 – Present)

• Serve as the primary point of contact for patients, providing professional, compassionate support while gathering and documenting accurate information.
• Schedule and confirm consultations and follow-ups, conduct outbound follow-up and reactivation outreach, and help maintain patient engagement and retention.
• Verify insurance coverage and required documentation while maintaining accurate patient records and protecting sensitive information in accordance with HIPAA.
• Coordinate with multiple clinics and remote team members through Microsoft Teams, email, Excel spreadsheets, and virtual meetings.
• Support providers and office workflow by educating patients on services and next steps, completing administrative tasks, and contributing to appointment and revenue goals.

Veterinary Assistant / Receptionist at Coastal Home Veterinary Services (2024-06 – 2025-11)

• Managed front desk operations for a fast-paced veterinary practice, including scheduling, check-in/check-out, client communication, and multi-line phone support.
• Maintained detailed patient records in IDEXX Cornerstone for exams, lab results, treatments, prescriptions, and follow-up visits.
• Processed payments including cash, credit cards, CareCredit, and pet insurance-related transactions with accuracy and professionalism.
• Assisted veterinarians with exams, animal restraint, vaccine preparation, diagnostics, sample collection, radiology positioning, surgery prep, anesthesia monitoring, recovery, and kennel care.
• Educated clients on medications, post-operative care, wellness plans, nutrition, and routine pet care while escalating complex concerns appropriately.

City Clerk at City of Woodbine (2024 – 2025-02)

• Managed official city records, ordinances, resolutions, contracts, permits, licenses, and legal documentation as an administrative hub for municipal operations.
• Prepared agendas, recorded accurate meeting minutes, distributed materials, and supported City Council meetings in alignment with open meeting and public notification requirements.
• Served as a liaison for residents, elected officials, departments, businesses, and outside agencies regarding city services, records, taxes, utilities, and permits.
• Oversaw utility billing and service administration, yearly tax processing, Municipal Court support, financial documentation, and secure filing systems.

Emergency 911 Dispatcher at Glynn Brunswick 911 (2022 – 2024)

• Answered emergency and non-emergency calls, quickly assessed caller needs, and dispatched law enforcement, fire, or EMS resources according to department protocols.
• Used CAD and radio systems to monitor unit activity, update incident statuses, and relay accurate real-time information to field personnel.
• Processed GCIC/NCIC entries and inquiries for warrants, missing persons, stolen property, criminal histories, and driver histories.
• Handled sensitive criminal justice and emergency information with strict confidentiality, accuracy, and legal compliance.

Office Manager at AFC Refrigeration (2020 – 2022)

• Managed daily office operations for a small HVAC business, including service intake, scheduling, technician dispatch, billing, vendor payments, and customer communication.
• Generated monthly invoices, maintained financial and service records, coordinated parts ordering, tracked inventory, and supported the owner with correspondence and calendar management.

Veterinary Receptionist / Assistant at Northside Veterinary Hospital (2019 – 2020)

Emergency 911 Dispatcher at City of Thornton (2018 – 2019)

Bachelor of Arts in Criminal Justice – University of Northern Colorado (2017-12)