Marivic Lemke

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative

Majorel GmbH

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing systems to manage and process support actions and requests.
• Researched product and issue resolution tactics to address customer concerns.
• Assisted customers in identifying issues and explained solutions to restore service and functionality. • Promoted efficiency among departments with prompt resolution of system issues.

Bachelor of Elementary Education

Pamantasan ng Lungsod ng Valenzuela Philippines 2008-2012

Major in Preschool Education