Natalia Gkanouli

Versatile administrative and customer service professional with extensive experience in office administration, procurement support, research and exhibitions, and high-volume retail environments. Proficient in organizing documents and archives, managing financial and operational data in Excel, and coordinating with international partners. Adept at working in fast-paced settings, handling front-desk duties, phone systems, and cashier tasks, while supporting team operations and daily workflows.

Quick learner, reliable, and adaptable to various roles in office, retail, logistics, or culture-related environments.

Office Administrator - Intranavis SA

(2024-03 - 2025-09)

• Managed procurement, payments and Excel reports, supporting cost control
• Organised physical and digital archives for efficient access and compliance
• Liaised with external accountants in Geneva and Singapore on financial matters
• Supported the chartering team with client verification and travel arrangements
• Conducted market research, contributing to ~ 15% annual cost reduction

Research & Exhibition Assistant - NAVIRA

(2023-01 - 2024-03)

• Conducted research and documentation on Greek maritime history (28,000+ records)
• Collaborated with exhibition teams to curate annual public exhibitions
• Assisted with exhibition content and materials and community outreach

Reception & Customer Service Assistant - Hondos Center

(2021-12 - 2022-12)

• Acted as primary customer contact, managing a high‑traffic environment
• Coordinated recruitment schedules and supported daily operations
• Handled a multi‑line phone system (~400 calls per shift)

Assistant Store Manager - ATTRATTIVO

(2019-11 - 2020-11)

• Supported daily store operations and coordination of the sales team
• Consistently exceeded monthly sales targets with ~300 visitors per shift
• Trained and mentored sales team members

BA - History & Archaeology - University of Ioannina