Business Administration in Tourism
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I am a highly motivated individual with a degree in Business Administration in Tourism and a passion for the industry. I have gained experience in Hotels and Cruise Ships for eight years. Since 2 years I am living in Germany, where I studied German until B1 and I have a permanent residence and working permit.
F&B Staff
Wombat’s the city hostel, München, Germany 03/2022 – 10/2022
o Preparing for, setting up, and disassembling the buffet o Ensuring that the buffet remains stocked with sufficient amounts of food throughout service o Interacting with guests by taking orders, responding to any questions or complaints, and clearing their eating area upon their departure o Ensure that customers' needs are met in a timely manner so that they can leave the dining area by the end of the meal service o Maintaining cleanliness standards throughout the restaurant throughout the meal service.
Ikonos C+C Publicidad, Caracas, Venezuela 02/2011 – 11/2020
o Part time management of the family business o Define and control the annual sales budget o Negotiate with suppliers looking for economies of scale o Develop marketing and sales strategies to maximize the sellout of the product and increase the value share and quantities of the brand in channel o Identify and evaluate new business opportunities by establishing strategies to achieve goal achievement
Guest services - Cruise ship
Carnival Corporation and PLC, Florida, USA
12/2018 – 08/2019
o Complaint Management of customer inquiries o Taking care of the financial balance of guests o Customer Check-in and Check-Out o Interface to other departments like housekeeping, room service
Eurobuilding Hotels Group, Caracas, Venezuela 02/2015 – 10/2017
o Develop and implement business strategies for the sales department o Leadership of a team of 12 people o Develop and implement processes and guidelines for the management of hotel inventory o Prepare occupancy forecasts for 10 and 13 days, to monitor the Revenue and apply corrective times of the hotels in conjunction with sales o Recommend rates through the analysis of the competition o Provide reports analyzing rates, occupation, etc. for the management team o Booking of rooms for groups and being responsible for customer relations from check in to check out
Supervisor of the Reservation Department
Eurobuilding Hotels Group, Caracas, Venezuela
05/2012 – 01/2015
o Analyze the requirements of the guests, customers in terms of rooms.
o Coordinate pick up services to the airport.
o File every day each of the reservations made, according to the procedures of the department.
o Register in the system, payments sent by clients or companies to guarantee any service to our guests.
o Answer calls from guests or clients.
o Establish constant communication with internal departments to resolve guest requirements.
F&B Staff
Wombat’s the city hostel, München, Germany 03/2022 – 10/2022
o Preparing for, setting up, and disassembling the buffet o Ensuring that the buffet remains stocked with sufficient amounts of food throughout service o Interacting with guests by taking orders, responding to any questions or complaints, and clearing their eating area upon their departure o Ensure that customers' needs are met in a timely manner so that they can leave the dining area by the end of the meal service o Maintaining cleanliness standards throughout the restaurant throughout the meal service.
Ikonos C+C Publicidad, Caracas, Venezuela 02/2011 – 11/2020
o Part time management of the family business o Define and control the annual sales budget o Negotiate with suppliers looking for economies of scale o Develop marketing and sales strategies to maximize the sellout of the product and increase the value share and quantities of the brand in channel o Identify and evaluate new business opportunities by establishing strategies to achieve goal achievement
Guest services - Cruise ship
Carnival Corporation and PLC, Florida, USA
12/2018 – 08/2019
o Complaint Management of customer inquiries o Taking care of the financial balance of guests o Customer Check-in and Check-Out o Interface to other departments like housekeeping, room service
Eurobuilding Hotels Group, Caracas, Venezuela 02/2015 – 10/2017
o Develop and implement business strategies for the sales department o Leadership of a team of 12 people o Develop and implement processes and guidelines for the management of hotel inventory o Prepare occupancy forecasts for 10 and 13 days, to monitor the Revenue and apply corrective times of the hotels in conjunction with sales o Recommend rates through the analysis of the competition o Provide reports analyzing rates, occupation, etc. for the management team o Booking of rooms for groups and being responsible for customer relations from check in to check out
Supervisor of the Reservation Department
Eurobuilding Hotels Group, Caracas, Venezuela
05/2012 – 01/2015
o Analyze the requirements of the guests, customers in terms of rooms.
o Coordinate pick up services to the airport.
o File every day each of the reservations made, according to the procedures of the department.
o Register in the system, payments sent by clients or companies to guarantee any service to our guests.
o Answer calls from guests or clients.
o Establish constant communication with internal departments to resolve guest requirements.
