Raquel Ortiz

Highly organized and detail-oriented Administrative Professional with over 17 years of experience streamlining office operations, supporting leadership, and optimizing daily workflows. Adept at managing communications, organizing complex data, preparing executive reporting, and leveraging modern productivity tools—including Google Workspace, Microsoft Office, and Google AI—to maintain seamless office efficiency. Bi-lingual (English/Spanish) with a proven track record of operational reliability and proactive problem-solving.

Operations Support Manager - VERIZON

(2023-01 - 2026-08)

• Facilitate daily office administrative operations, ensuring smooth workflow coordination and scheduling across multiple business units.
• Prepare, update, and maintain executive sales dashboards and reports to provide accurate performance data for leadership meetings.
• Draft high-level communications, meeting summaries, and operational updates for key internal stakeholders.
• Implement Google AI tools and Google Workspace templates to automate routine administrative tasks and improve overall team efficiency.

Assistant Manager - VERIZON

(2019-01 - 2022-01)

• Coordinated day-to-day office routines, supporting leadership with scheduling, task tracking, and cross-departmental alignment.
• Managed inventory documentation, office records, and customer service reporting protocols to maintain strict compliance and accuracy.
• Utilized Microsoft Excel and Google Sheets to design tracking tools that improved visibility into operational metrics.
• Handled administrative onboarding, training documentation, and guidance for new team members.

Sales Representative / Administrative Support - VERIZON

(2009-01 - 2018-01)

• Maintained accurate customer records, processed sales documentation, and ensured high standards of data entry accuracy.
• Managed daily appointment schedules, customer follow-ups, and weekly store reporting responsibilities.
• Consistently recognized for performance, detail-oriented work, and operational reliability leading to progressive promotions.

Higher Education Coursework - Lone Star College – Tomball

High School Diploma - Klein Forest High School