Porgram Manager - technical Lead
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Country of Origin : India
Last Designation : Technical Lead and L1 Manager
Total number of Experience : IT - 7 Years
Non IT : 3 Years
Currently Pursuing Masters in Software Engineering Currently in my last Semester
Worked as Program Manager for O365 Applications at Microsoft, also worked Kier Group in IT team as Technical lead managing a team of 20 Engineers worked under payroll of Wipro from August 2020 till May 2022.
Worked as “Senior Analyst” for client “Timken Engineering and Research India” from Nov 2016 till May 2020- 3.6 Years, Working under payrolls of TEKsystems’s an Allegis Group.
1.2 years of experience as LEVEL 2 TECHNICAL EXPERTISE in Microsoft Enterprise and System applications Services at UNISYS for UNILEVER Client, from March 2015 to May 2016.
7.5 months of Experience in Lenovo as a Technical Support Associate under payroll of Concentrix Services India from March 2014 till October-2014.
O365 Apps Dogfood Build analysis and Deployment .
Endpoint analytics Detection and Remediation script failure and Bug Analysis/Debugging. Production Deployment - failure analysis/debugging.
Actively monitor Issue’s inflow and outflow on dogfood(beta/trail) builds and report to Product team on spikes on new build releases.
Create Bugs and work closely with product teams on resolution and workaround.
Communicate and report Office 365 apps Adoption, Reliability and Supportability reports to Microsoft
High-level management on weekly and monthly standup meetings.
Monitor Support tickets of Microsoft Tier 1 ,Tier 2 and Tier 3 Microsoft Core internal support teams and
Advice Support teams on technical solutions and improvisations on Weekly basis .
Monitor and report User Sentiments and Experience on each Builds to high level management.
Learning Python and multicore programming which is part of my software engineering Masters , it also includes ML and AI with Vehicular technologies .
Masters in Software Engineering - UE potsdam
