Shiwali Sawant

Results-driven healthcare professional with an MSc in International Health Management, NEBOSH certification, and specialized training in AI in Healthcare from Johns Hopkins University. Experienced in practice operations, patient registration, billing, EHR systems, front-desk management, staff coordination, and regulatory compliance. Proven ability to manage administrative workflows, optimize patient scheduling, and support high-quality clinical outcomes in specialty and primary care settings.

Patient Coordinator / Surgical Coordinator - Apex Heart & Vascular Care - Nutley, NJ

(2026-09)

• Coordinated end-to-end surgical case management, including facility booking, procedural authorizations, insurance denials/appeals, and pre-procedure clearance and testing.
• Managed patient preparation, day-of surgical logistics, and vendor/device coordination through post-procedure follow-through.
• Maintained inventory par levels, cycle counts, ordering/receiving, and implant/lot traceability, ensuring compliance with expiration, recall, and crash cart protocols
• Managed patient check-in/check-out, appointment/diagnostic scheduling, and insurance verification/eligibility to support seamless daily practice workflows
• Handled point-of-service collections, daily reconciliation, patient messaging, and referral/records managemen
• Maintained tracking systems and compliance checklists, delivering weekly case reports to providers and management to support operational continuity

Dental & Administrative Assistant - Casa Dentalis - Berlin, Germany

(2023-11 - 2024-08)

• Managed patient registration, intake, appointment scheduling, and insurance documentation ensuring seamless daily practice workflows
• Duties included clinical documentation, appointment management, and patient records maintenance, ensuring data accuracy and compliance
• Coordinated with clinical team members to optimize patient scheduling, reducing wait times and improving patient satisfaction
• Provided chairside assistance, processed X-rays, and maintained sterilization protocols in compliance with health and safety regulations
• Trained and supported new team members on administrative processes and clinical protocols, demonstrating team leadership abilities
• Proactively identified and resolved administrative and clinical workflow issues, improving operational efficiency

Sortation Associate / Problem Solver - Amazon Logistics - Berlin, Germany

(2021-04 - 2023-10)

• Maintained rigorous compliance with health, safety, and operational standards in a high-volume environment
• Identified and resolved operational issues proactively, reporting damages and escalating problems to senior management for timely resolution
• Consistently met performance targets in a fast-paced environment, demonstrating strong organizational and time management skills

General Dentist - Arihant Dental Clinic - Mumbai, India

(2019-11 - 2020-02)

• Managed full patient lifecycle including registration, scheduling, treatment planning, documentation, and billing using Epic EHR
• Oversaw front-desk operations including patient intake, financial deposits, and insurance verification in a specialty dental practice setting
• Collaborated with senior clinical staff to develop and implement treatment plans, ensuring patient safety and ethical standards
• Maintained accurate patient histories and clinical documentation in compliance with healthcare regulations
• Conducted consultative appointments and patient education sessions, improving patient compliance and satisfaction

Dental Intern - Yogita Dental College and Hospital - Khed, Maharashtra, India

(2018-09 - 2019-10)

• Performed oral examinations, recorded patient histories, and managed patient registration and administrative documentation using Dentrix
• Supervised and coordinated dental health camps in rural communities, managing logistics, staff, and patient flow for large-scale outreach events
• Identified operational inefficiencies and implemented process improvements to maximize team productivity
• Collaborated with interdisciplinary teams to deliver quality care while meeting compliance and safety standards

Dental Health Awareness Volunteer - Community Health Program - Khed, Maharashtra, India

(2018-05 - 2019-05)

• Conducted dental checkups and provided minor treatments to underserved rural communities, improving oral health access
• Educated community members on preventive health and oral hygiene, organizing and managing multi-site health camps

Tobacco Cessation Counsellor - Tobacco Cessation Center - Khed, Maharashtra, India

(2018-05 - 2019-05)

• Led counselling sessions raising awareness about mouth cancer risks and health challenges associated with tobacco use
• Provided resources and guidance to individuals seeking to quit tobacco, contributing to measurable community health improvement

MSc - International Health Management - UNINETTUNO – Berlin School of Business and Innovation (2020-10 - 2022-04)

Bachelor of Dental Surgery (BDS) - Yogita Dental College and Hospital, Maharashtra University of Health Sciences (MUHS) (2013-10 - 2018-10)