Albana Merdanaj

Friendly and proactive professional with experience across customer service, administration, sales and daily operations. Known for learning new systems quickly, creating structure and staying calm in busy environments. Brings a practical, service-minded approach and takes responsibility for getting work completed properly.

Till / Cashier Manager - Retail environment

(2022-11 - 2026-07)

Employee of the Quarter • Q2 2023

• Managed daily till and cash-register operations, including payments, refunds, returns and exchanges.
• Welcomed customers, answered product and promotion questions and resolved issues calmly and professionally.
• Trained new employees in till procedures, cash handling and customer service; supported stock and inventory tasks.

Beauty Sales Adviser - Novoti clients

(2020-03 - 2022-11)

Freelance consultant

• Represented beauty, skincare and fragrance brands across multiple retail locations and identified individual customer needs.
• Recommended products, demonstrated correct use and supported promotions, sales targets and high-quality displays.
• Prepared sales and product-performance reports; completed brand training and developed specialist CHANEL knowledge.

Airport Agent - Part-time - SMS International - Copenhagen Airport

(2019-06 - 2019-11)

• Assisted passengers with check-in, documentation and baggage processes while maintaining strict safety and security standards.
• Supported passengers with special requirements and coordinated with colleagues across arrival, check-in and gate operations.

After-Sales Support Specialist - Plus Communication

(2013-12 - 2015-08)

• Registered prepaid, post-paid and number-porting contracts; checked customer and contract data for accuracy.
• Supported sales representatives through email, system guidance and updates on products, services and procedures.
• Maintained records, completed data entry and prepared reports and presentations for sales managers.

Sales Representative - Plus Communication

(2013-06 - 2013-12)

• Managed existing customer relationships, contacted prospects and planned daily sales activities and follow-ups.
• Presented products based on customer needs and prepared customer orders.

Production & Operations Supervisor - Alb Media Group - Vlorë, Albania

(2010-01 - 2011-06)

• Checked production orders for DVD releases, brochures and posters; supervised technical staff to support successful delivery.
• Maintained the production register and coordinated day-to-day operational information.

Part-time Sales Representative - Alb Media Group

(2007-01 - 2010-01)

• Supported sales and marketing while completing university studies; contributed to team targets and related activities.

Second Level Degree - Tourism Management - University of Vlorë, Albania (2006 - 2010)