Raju Thapa

Friendly and professional customer Service Representative with more than 10 years working experience in service industry; resolving customer complaints and enhancing customer service experience. Organized, Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Can work independently, unsupervised and in a team.

Top-perfroming (guest) customer service representative with extensive experience assisting customers through phone, email and in person. Solving customer issues and replying guest reviews. Finding new techniques to improve guest service satisfaction and increase sales.

BBA In International Tourism Management

Majors; marketing, customer behaviour, management, international tourism

( NHL Stenden University, the Netherlands)