Benjamin Carney

Accomplished Chief Operations Officer with a proven track record of scaling business operations from local to national reach. Expert in driving profitability, modernising infrastructures, and fostering high-impact stakeholder relationships. A strategic leader dedicated to optimising institutional workflows and delivering sustained growth through precision, efficiency, and expert team leadership.

Chief Operations Officer at Gravel Group Aps (2021-02 – Present)

• Expansion efforts that successfully increased operational reach from one state to 33 states in the US.
• Launced Gravel Base Ltd UK & drove 3 year growth
• Implemented strategic initiatives that have significantly improved performance metrics across the organization.
• Developed and maintained robust relationships with stakeholders, ensuring alignment with company goals and objectives.
• Established and maintained effective relationships with customers, vendors, and other stakeholders to ensure successful execution of projects.
• Established partnerships with external vendors and suppliers to optimize costs, improve quality of service, and reduce delivery times.
• Modernised internal infrastructure to optimise daily business workflow.
• Orchestrated complex daily business operations to maximise profitability.
• Spearheaded strategic initiatives to optimise overall company workflows.
• Stakeholder Management.
• SOPs & KPIs

Team Lead at Gravel Group Aps (2019-02 – 2021-02)

• Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale.
• Mentored junior staff members to improve overall team output and morale.
• Optimised current workflows to enhance regional operational efficiency s.
• Managed daily resource allocation to meet strict client service targets.
• Ring Central phone system - Admin administrator for company phone system Ring Central.
• Customer Servive representative, leading teams to maxamize customer satisfaction and complaints

Restaurant / Events Manager at Europa 1989 (2014-01 – 2019-01)

• Organised and created events. Green Room music event for local upcoming musicians & food & wine tastings with our suppliers.
• Scheduling & team meetings.
• POS Data entry for daily operations.
• Streamlined daily front-of-house workflow to boost service speed by 20%.
• Managed diverse team rotas ensuring optimal staffing levels every shift.

Owner at Green Room A/S (2006-01 – 2008-08)

• Successfully launched and managed a business that focused on providing high-quality services in a competitive market.
• Developed innovative marketing strategies that increased brand visibility and customer engagement.
• Implemented operational efficiencies that improved service delivery and reduced costs.

Assistant Cruise Director at Crystal Cruises (1999-01 – 2005-06)

• Coordinated entertainment and lectures onboard, ensuring a memorable and luxurious experience.
• Worked closely with various departments to ensure seamless operations and high-quality service delivery.
• Facilitated guest engagement initiatives that significantly increased satisfaction ratings.
• Managed daily onboard activities whilst ensuring exceptional standards.
• Coordinated staff rotas to optimise operational flow during voyages.
• Resolved complex passenger enquiries to maintain superior satisfaction.

Customer Service Manager (2026-06)

Customer Service Manager (B2B & B2C) Led the Customer Service function for both B2B and B2C customers, managing and developing a high-performing support team focused on delivering exceptional customer experiences. Responsible for optimizing customer service operations, improving workflows, and ensuring consistent service quality across all customer touchpoints.

• Led, coached, and supported the customer service team to achieve high performance and customer satisfaction.
• Developed and implemented Standard Operating Procedures (SOPs) to standardize processes, improve efficiency, and ensure consistent service delivery.
• Optimized customer service workflows, identifying process improvements that enhanced response times and operational performance.
• Managed relationships with both business and consumer customers, ensuring timely issue resolution and strong customer retention.
• Served as the administrator for RingCentral, managing the company's cloud-based IP phone system, including user administration, call routing, reporting, and system configuration.
• Monitored service performance and collaborated with cross-functional teams to improve operational KPIs and customer experience.
• Worked closely with internal stakeholders to align customer service processes with business objectives and support company growth.

Art / Dance – Central School London (1992-09 – 1995-07)

Untitled – Hammond School (1986-09 – 1992-08)