Caroline Palmer

Drive Revenue Growth & Customer Success ★ Build Partnerships ★ Deliver Client Satisfaction, Retention & Product Adoption ★ Trusted Advisor ★

★ Exceeding Expectations through Client-Centric Engagement ★ Strategic Client Relationship Builder ★ Revenue Growth Driver ★ Solution-Focused Problem Solver

• Background in global sales, marketing, and communications, specialising in account management, sales, and marketing support.
• Demonstrated expertise in fostering long-term, trusted relationships, employing data-driven strategies to help clients achieve their business goals.
• I have honed my ability to successfully navigate growth opportunities across diverse industries, driving sales growth, and maximizing profitability for key accounts.
• Committed to providing high customer satisfaction and valued client engagement through nurturing existing relationships.
• Flair for building loyalty, solving problems, and creating tailored solutions has consistently driven client satisfaction, exceeded targets, and propelled revenue growth.

✔ Key Competencies:

• Sales & Account Management | CRM | Client Engagement
• Upselling & Cross-Selling | Negotiation | Project Management

I am passionate about creating value for my clients and exceeding expectations through collaborative and data and product-driven approaches.

With a solid background in account management, sales, and marketing support, I am dedicated to driving growth and building lasting client relationships and ensuring best-in-class customer experience.

Key strengths: 🔹Account Management🔹Relationship Building and Sales Acumen🔹Client Engagement

As an account manager at Pearson Publishing, I managed 30+ key accounts across Denmark, leading to the closure of new business deals. My customer-centric approach and proficiency in solution selling enabled me to foster strong relationships with key stakeholders and accurately forecast business revenue. Throughout my career, I've had a proven track record of finding solutions and identifying upsell, cross-sell, and renewal opportunities, resulting in increased sales and client loyalty.

1. AS YOUR NEW EMPLOYEE I OFFER:

• Customer-Focused Expertise: Extensive customer-facing expertise, including in SaaS, strong communication skills to engage various stakeholders, and the ability to build relationships with customers.
• Strategic and Results-Oriented Approach: A strategic and results-oriented mindset, capable of setting long-term plans and managing competing priorities to drive success in large-scale technology projects.
• Team Collaboration and Customer Advocacy: Collaborative and empathetic, with a focus on teamwork, continuous improvement, and representing the customer's voice within the organisation.

In my Sales and Marketing Support roles, I honed excellent communication and collaboration skills while working seamlessly across cross-functional teams, and thriving in team settings, both internally and externally. At CA Technologies, I sold SaaS solutions where I gained valuable insights into the customer journey, streamlining processes and enhancing customer experiences for overall business success. Moreover, my recent certification as a Prince2 Agile Practitioner shows my eagerness to constantly learn, and further strengthens my skill set, enabling me to manage complex projects.

Throughout my varied and international career, I have had the privilege of working closely with customers across the globe, in diverse industries, making me empathetic and inclusive in my approach towards colleagues and clients. I have always had an interest in cutting-edge technologies which is why I want to be part of a forward-thinking company that provides exceptional service and delivering innovative solutions. For these reasons I am confident I would be a value-added asset using my skill set to build and nurture client and stakeholder relationships and consequently drive your company’s growth and success.

2023 - Licensed Certification: PRINCE2® Agile Registered Practitioner (Copenhagen) • AXELOS Global Best Practice Training Provider — Agile Project Management Methodology.

2015 – ‘16 - UAL | London College of Communication - (London) Digital Marketing Strategy — Business & Management Science | • Digital marketing tactics: branding, content marketing, PR, SEO, and social media.

2000 – ‘04 - Oxford Brookes University | International Business Management - (Oxford) | • Major in Marketing, Spanish and German — BA Bachelor Honours Degree.