Ian Roberts

OVERVIEW - Team Building and Leadership – Customer Relationship Management

EMEAI Customer support manager and leader (12 years)

Team and customer centric with focus on accurate issue resolution

Wide technical background – PCs, HW, SW, licenses, processes…

High customer focus to facilitate cross-cultural relationships

Responsible for all end users to ensure top customer experience and repeat business

Top skills – Customer Relationships, Team leader, Creative Problem Solving, Functional Team Building, Issue Resolution

PROFESSIONAL EXPERIENCE – Employment History

02 / 2011 – 01 / 2023 EMEAI Technical Support Manager – Keysight Technologies / Anite Telecoms (Denmark)

05 / 2006 – 01 / 2011 Applications Support Engineer – Anite Telecoms (Denmark)

09 / 1997 – 04 / 2006 C Programmer / Customer Support Engineer – Racal Instruments (Slough / Copenhagen)

Phil Computing 1996

BSc engineering with management