Customer Support Manager
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OVERVIEW - Team Building and Leadership – Customer Relationship Management
EMEAI Customer support manager and leader (12 years)
Team and customer centric with focus on accurate issue resolution
Wide technical background – PCs, HW, SW, licenses, processes…
High customer focus to facilitate cross-cultural relationships
Responsible for all end users to ensure top customer experience and repeat business
Top skills – Customer Relationships, Team leader, Creative Problem Solving, Functional Team Building, Issue Resolution
PROFESSIONAL EXPERIENCE – Employment History
02 / 2011 – 01 / 2023 EMEAI Technical Support Manager – Keysight Technologies / Anite Telecoms (Denmark)
05 / 2006 – 01 / 2011 Applications Support Engineer – Anite Telecoms (Denmark)
09 / 1997 – 04 / 2006 C Programmer / Customer Support Engineer – Racal Instruments (Slough / Copenhagen)
