Maria Parasca

I am a reliable and customer-focused support professional offering customer service in German and English. I have experience assisting customers through various communication channels, handling inquiries, resolving issues efficiently, and ensuring a positive customer experience.

I am known for my clear communication, patience, and problem-solving skills. I adapt quickly to new tools and processes and work well both independently and as part of a team. My goal is always to represent the company professionally while making sure customers feel heard, supported, and satisfied.

I am open to freelance or contract opportunities and motivated to deliver high-quality support that strengthens customer trust and loyalty.

I am a multilingual professional with 8+ years of experience in customer support, team leadership, account management, and digital marketing, working primarily with German- and English-speaking markets.

My background includes extensive customer service experience in international environments, handling inbound and outbound calls, email support, and chat services for industries such as car rental, electric mobility, audio electronics, and luxury financial products. I have progressed into leadership roles, managing multilingual teams and coordinating virtual assistants for German-speaking clients.

In addition to customer support, I have experience as a Digital Marketing Specialist, where I managed TikTok accounts, created daily content, and worked closely with artists, influencers, and film productions. I also work as a freelance German and English teacher, combining strong communication skills with cultural awareness.

Earlier in my career, I worked as a Project Manager for Erasmus+ programs across multiple European countries, as well as a tour guide, further strengthening my intercultural communication and organizational skills.

Overall, I bring a strong mix of language expertise, customer-focused mindset, leadership experience, and adaptability, making me well-suited for international, remote, or freelance roles.

I hold a degree in German and English Language and Literature from the University of Bucharest, along with a Diploma of Education in Secondary Education and Teaching. My academic background provided a strong foundation in advanced language proficiency, communication, and intercultural understanding, which I apply professionally in multilingual customer support, teaching, and international work environments.